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Billy does not appear to be online right now. Would you like to wait for him or may I help you?
Ok now I am not sure what you guys covered so I may ask questions about things you have already done.
First of all the furnace uses an ignitor that also serves as a flame sensor, Since burners are lighting and then going out we will start there. Can you verify that when burners are on that the igniter is covered well by the flame?
Are you requesting a phone call or is that the automated system?
Ok do you see any crack in the sensor or wiring? If not unplug the 6 pin plug and make sure all the wires are pushed in so they seat and make contact when connected and verify furnace has a good ground, not plugged into a receptacle, but a hard wire ground.
No prob.Just ignore the phone call request and I will do the same.t is automated.
I understand. Just come back when ready.
Just come back to website and go to MY Questions.It will be saved there.
I am here .
Ok now I understood in one of your previous replies you said both igniter and flame sensor appear to be in flame .Are you saying you have both?
Ignore the phone call request.I have notified administrators we do not want a pone call. It is an automated thing.They are working on it.
OK the flame sensor appears to have possibly been added at some point as the original wiring shows the unit used the igniter to also sense flame.Does the flame sensor run all the way to the control board or is it spliced into the hot surface igniter wire?
That is what I expected.It was an add on. Rheem came up with this solution because the original flame sense through igmiter was not very reliable.
Lets make sure the splice is going to the Neutral and not the hot wire going to the uniter. I am going to upload you a link on doing this.
Take your time. Also check the number on your board against the numbers shown on page on to see if they recommend the wire going all the way to the plug on board. Although it may have worked for some time, it could still be an issue.