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there is usually a button on the back of the box used to learn the remote. when the batteries are replaced it usually needs to be re-learned. check to see if there is a button on the back
ok, double check and make sure al the batteries are in the correct way. when you turn of the remote do you hear any sounds from the box
there is a program button on the back of the box. it is small on the right of the switch. here are the instructions for re-programing the remote
let me know if this fixes it
can you take a picture of it for me and attach it her. just to clarify I consider the back of the box the side where the switch is and the batteries go in.
instructions for attaching files
I can help you with this if now is not a god time you can reply back latter and I promise you we will get it working for you