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h, I am dan, I can help you but I need some more info. is this a new furnace? or how old is it? brand and model number of the furnace.
ok, in order to get more detail about the furnace you have I will need the full model number of the furnace, but for now lets start with some basic things, what type of thermostat is on the wall?, where is the furnace located? when was the last service on the furnace? is this the first time starting it this season?
ok, you say only one flame as in only one of the burners has a flame coming out of it?
ok, this is a fairley simple fix but I man require disassembling some parts of the furnace, I can walk you through it but it will require some mechanical knowledge on your part. is this something you think you can handle?
ok, I will try to help you the best I can then, I will try to make it as simple as possible. do you have access to an air compressor?
I am trying to help you with your problem but this takes time as I have to determine everything that is going on with your system. please be patient and we will figure out this problem