Have HVAC Questions? Ask an HVAC Expert for Answers
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.
The WIFI would not have anything to do with the heat AC issue, can you tell me what wires you have to what or upload a picture of the thermostat wiring you did ?
Ok did you check the correct setup in the installer menu for your type of system?
Ok I think you just have it wrong in the setup for your system, very common if you have a heat pump...just a setting change and it will work
We are on the honor system for our work, so please use the STAR RATING LINK at the top of your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks
I see this issue is still open, if you can please rate my service 3 stars or higher and just get back to me if you need anything else. Thanks