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I need a picture of the gas controls (the device with ON, OFF & PILOT) and what's nearby.You can post a picture here by clicking on the paper clip icon in the tool bar at the top of this dialogue box. You can only post from a PC or a Mac not a phone or a tablet. If that doesn’t work for you then you can upload a pic to a file sharing service like Google pics or Dropbox. Then post the “share” link to your picture here or you can email the pic to customer service but the last option can take quite a while to get to me. Click on the CONTACT US link to contact customer service. http://ww2.justanswer.com/contact-us
I've never seen this configuration before and I'm logging off for the night. I'm going to open this backup to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.
Welcome. My name is ***** ***** would be glad to assist.
Can you get the Make and Model of the unit off the nameplate and post so that hte proper specifications can be obtained?
Nameplate is usually in the lower section.
Let me know and we can continue,