Have HVAC Questions? Ask an HVAC Expert for Answers
Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need.
Is outside unit not running at all, or turning on then off?
OK, that shouldn't have anything to do with outside unit. Need some more information here. What is make and full model of outside unit? Have you tried bypassing thermostat to see if it works OK then?
Oh, OK, power switch turned off at furnace?