Have HVAC Questions? Ask an HVAC Expert for Answers
Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need.
Could you upload a picture of your old thermostat and wiring? What kind of system do you have? Heat pump? Or conventional split AC?
OK, if you want to upload later when you get home, that's fine.
It'd be helpful to see a picture of the old thermostat wiring so it gives me a better idea of what we're dealing with here.
OK, sounds good.
I did not. Please save to your PC, and upload to the site here using the small paperclip icon at the top of the answer box.
OK, I would prefer a picture of the thermostat with front part taken off and showing the wiring. Also, picture is kind of dark. Could you put more light in the room?