How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask BillyHvac Your Own Question
BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22426
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
12672042
Type Your HVAC Question Here...
BillyHvac is online now
A new question is answered every 9 seconds

Thanks. New house as of April. Have the EMM3 zone system.

Customer Question

Thanks. New house as of April. Have the EMM3 zone system. Not at home but troubleshooting an issue.
Submitted: 1 year ago.
Category: HVAC
Customer: replied 1 year ago.
I have a 2.5 ton that pushes my main living areas. I have a 3 ton that pushes 3 separate zones (don't ask me--I didn't design/build it!). : )Anyway, the zones are master, kids rooms, bonus/upstairs. The bonus won't stay cool during the hot afternoons until I turn off the kids. Then it cools down normally/reasonably quickly. If I don't do that, it gets into the low 80s. Seems strange...
Customer: replied 1 year ago.
I'm a fairly handy/DIYer, so don't think it will be tough to troubleshoot.
Expert:  BillyHvac replied 1 year ago.
hello,
does the master have the same effect?
do you know where the dampers are?
use reply
Customer: replied 1 year ago.
I can't test the master effect til we have a hot afternoon. Prob in next few days. I did check the panel, and the orange is flashing. Would a DATS failure cause a zone to not cool, possibly?
Customer: replied 1 year ago.
didn't see the dampers but will dig a bit deeper tomorrow.
Expert:  BillyHvac replied 1 year ago.
I am wondering if the affected area had the damper installed after the the other instead of parallel.
If the dampers were in series it would explain why the unit cools when other shuts down
Customer: replied 1 year ago.
Ahhh. I get what you are saying, i think. Will be interesting to uncover the issue.
Expert:  BillyHvac replied 1 year ago.
I have seen many systems installed by convenience and not design.
If you can locate dampers and rough sketch design I can assist further.
Customer: replied 1 year ago.
Actually have a friend coming over that is in the business coming by at 9:30.will advise what the issue is or if further assistance is needed. Thanks!
Expert:  BillyHvac replied 1 year ago.
Excellent...on site and seeing is much better.
I wish you the best. Disregard computer generated prompts
Billy
Customer: replied 1 year ago.
If you don't mind I will keep this open. My guy and his daughter were sick so didn't make it out. Hopefully he can get out soon.
Expert:  BillyHvac replied 1 year ago.
Not a problem at all.
Just keep on your end and do not reply until ready.
Disregard computer generated prompts.
Billy

Related HVAC Questions