Have HVAC Questions? Ask an HVAC Expert for Answers
Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need.
Can you go out to the outside unit and tell me the make and full model number, please?
OK, I can see what I can come up with. Give me a while to check on this. For sure won't be tonight.
Sorry, nothing yet.
I have a call in to tech support, but they have not gotten back to me yet.
Hi my name is ***** ***** I'm here to see if we can figure out the tonnage of your cooling system. Please do not rate until all of your questions have been answered. We need a couple of questions answered to better assist you. 1) Is there an outside ac unit (condenser) that is part of your cooling system? If so, can you provide make and model number of the unit. 2) can you provide pictures of what you can see? We can go from there.