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BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22115
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
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All of a sudden both of my Venstar thermostats both stopped

Customer Question

All of a sudden both of my Venstar thermostats both stopped working. Tried to reconnect to wifi but it does not accept the WIFI connection. Help ?
Submitted: 1 year ago.
Category: HVAC
Customer: replied 1 year ago.
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Customer: replied 1 year ago.
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Customer: replied 1 year ago.
tried to reenter id number, will not establish a connection
Customer: replied 1 year ago.
on either thermostats. tried to pull the sd card out but it will not come out. are there batteries that need to be changed?
Expert:  BillyHvac replied 1 year ago.
Hello,
the units get their power from the furnace/ac units
Have you checked the main units for power?
You need 24v on R and C terminals in the thermostats

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