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BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22353
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Honeywell rem5000r1001 will not connect

Customer Question

honeywell rem5000r1001 will not connect
Submitted: 1 year ago.
Category: HVAC
Expert:  BillyHvac replied 1 year ago.
hello,
is this a zone system reporting to a zone controller?
Id so have you tried to swap zone position on board.
Use reply
Customer: replied 1 year ago.
One zone.
I have Honewell Redlink Wireless sytem. Includes the standard wireless Thermostat (Th6320ER1004) and the remote (rem5000r1001). Ether can be designated to control the system. The thermostat works but the remote will not connect and shows a "connect error" E1 38.
Expert:  BillyHvac replied 1 year ago.
thank you,
have you pressed the sync button in the sensor and in the eim controller?
Customer: replied 1 year ago.
There is only one zone with 2 remote thermostats. The main wireless thermostat is designed to be located at a central wall inside the house. It controls the system unless you want to use the 2 remote thermostat to take control and command the system to provide the desired temp wherever it is located. Only the main thermostat is connected to the system. The 2nd thermostat is not connecting.
Customer: replied 1 year ago.
yes, several times

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