How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask airheatman Your Own Question
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8051
Experience:  Furnace, A/C and heat pump specialist.
Type Your HVAC Question Here...
airheatman is online now
A new question is answered every 9 seconds

I have a model 38tdb037-300. Currently the outdoor unit comes

Customer Question

I have a model 38tdb037-300. Currently the outdoor unit comes on, fan spins once then shuts off. Can this be the fan motor gone bad? Please help its hot in this house and hubby in wheelchair.
Thank you
Submitted: 1 year ago.
Category: HVAC
Expert:  airheatman replied 1 year ago.
Hello. My name is ***** ***** I'll do my best to help. Let's get started and see what we can do.May be a bad capacitor .Lets start by looking and see if it looks puffy and swollen,See link below:
Customer: replied 1 year ago.
no its fine checked that already too. Its a two stage unit
Expert:  airheatman replied 1 year ago.
Do you have a volt meter to see if we are getting signal to unit to stay on?
Customer: replied 1 year ago.
its an infinity with an ECM motor. goes thru circuit board
Expert:  airheatman replied 1 year ago.
OK issue is most likely a bad controller on the motor. Testing the ECM motor requires a special toll for diagnosing,so you are probably going to have to call in a tech with this tester. Good news is most of these motors had a 10 year warranty so hopefully will be covered .
Customer: replied 1 year ago.
perfect thank you very much
Expert:  airheatman replied 1 year ago.
THanks for allowing me to address the issue and hope this helps
Expert:  airheatman replied 1 year ago.
Thanks for letting me work with you.If my answer has been polite, professional,and thorough, please click one of the ratings now. If you still need help let me know!.Expert is not paid for assisting you until you rate answer.Feel free to follow up for 30 days at no additional cost. Bonus always appreciated if you feel justified.