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In no way do I hold you responsible for this but when I found this website on a Google search it said answers every 9 minutes so I thought my answer would be that fast too. I wrote on Friday and didn't get a response until today, Monday. Since I didn't get a fast reply from JustAnswer, I called a local technician who came out and fixed the issue this morning (which was a piece of insulation that had worked its way loose inside of the unit and was blocking the fan). So I feel like I spent $28 for nothing. Again, not your fault. But I guess I am all fixed up and this is no longer an issue. Thanks anyway.