How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

Jerry, we have a majestic DVN33RN gas fireplace. The pilot

Customer Question

Hi Jerry, we have a majestic DVN33RN gas fireplace. The pilot had been shut off and we were trying to get it back on. At first, there were sparks when depressing the "clicker" button. We managed to start it a couple times, but the pilot went out when we moved the knob to "on". And now when we try to light it, there is no spark at all. We replaced the thermocouple a couple years back, too. Do you have any thoughts about what the issue could be?
Submitted: 1 year ago.
Category: HVAC
Expert:  Rick replied 1 year ago.
Do you still need help?