How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask BillyHvac Your Own Question
BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22102
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
12672042
Type Your HVAC Question Here...
BillyHvac is online now
A new question is answered every 9 seconds

Procom heater Model number EL250TYLA-. Pilot flame lights

Customer Question

Procom heater Model number EL250TYLA-B. Pilot flame lights but Thermostat knob does not turn to ignite heater.
Could thermostat be damaged?
Could thermostat have a child protection device?
*This heater has been working fine until yesterday when thermostat was turned to OFF position.
John
Submitted: 1 year ago.
Category: HVAC
Expert:  BillyHvac replied 1 year ago.
Hello,
have you depressed the knob fully before turning?
Use reply
Customer: replied 1 year ago.
Yes, of course I depressed the knob fully before attempting to turn it.
This has been working fine.
Expert:  BillyHvac replied 1 year ago.
There is no "lock" or tamper device on this control.
If it is not responding it is a bad control.
I am sorry it took so long to respond..