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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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HelloWe had a bad storm last night and the power went out

Customer Question

Hello
We had a bad storm last night and the power went out for about 15 minutes. The model of thermostat is RTHL2310/RTHL221 series and it is less than a year old. We have verified all of the settings, turned the power to the house on/off as well as the separate switches to the air. I've turned it to heat, went above the current temp and it didn't kick on either. I did push "run" and nothing happened either. We did the same for the air temp. We do have two air conditioner units and the upper floor with a separate air unit and same model of thermostat works just fine.
Thanks!
Submitted: 1 year ago.
Category: HVAC
Expert:  HVAC Guru replied 1 year ago.
Hello,
Can you get at the wires behind the thermostat?