Hello, my name is XXXXX XXXXX I will assist you today
Without a model number, I can't look up this unit. But that's okay as we will be talking about the motor.
Hello. I have a model number. It's just ridiculously long.
From your description, this is a ECM motor. This rocking before starting is quite normal. With that being said, how long does it rock?
sorry...there are a few more digits there.
BCHC018B2G0A2001J2050ACB01 ( this is followed by 15 zeros)
Can you tell me how long it rocks before it starts?
Well, the last time it started up, it was a few minutes at least. I walked someone through the reset process, but don't know enough about these units to be confident in the startup process.
It was more than 2 minutes I'd say. But not more than 5 minutes.
Please allow me a little time to locate information on this unit and I will be back.
If this is normal, then that's fine. I guess I'm wondering about the manual reset, and if this is likely to be an issue with any power outages in the future.
It could be a problem as there are a lot of electronics involved . You may want to install a surge protector on the units.
I can give you information on these motors if you would like.
I would appreciate that.
Please give me a few minutes.
I will post a link for you to download information. This will be on mediafire.com. You do not have to be a member to get this information.
Okay. Thank you.
Any idea if the manual reset trip is 'normal' on power loss?
You may need to copy this link and paste in address bar at top of page. It would be best if you open a new browser for this.
You may also highlight, right click and then select open in new window
It's good. The link opened fine in a new window. Thanks
Some of these motors require a special meter to test them. You will be able to identify which motor you have.
The end bell of these motors have electronics in them, this is normally what goes bad, not the motor itself.
Okay. That's good to know. So, some rocking on initial start-up is normal with ECM motors.
Yes it is. This is a single phase motor. They use the electronics to make it act like a variable speed 3 phase motor.
Okay. This is all helpful. Thank you. Any idea about the manual reset. Is it normal for it to drop out on power loss?
It was probably the power surge, yes it could drop out
I think you've answered my questions.
I think you will find those downloads very helpful. If I can assist you further, please let me know. A positive rating of my service is appreciated.
You bet. I appreciate the resources. Good to be informed on these things. Thanks for time. Cheers