Welcome, my name is XXXXX XXXXX X will do my best to help you with your issue.Is the pilot still arcing (making a ticking noise)?
no it is not
pilot is working fine,
If the pilot lights and the electrode still arcs it's an indication that the pilot flame is not being sensed. This will prevent the main burner form lighting. It's also possible that the pilot may not be sensed even if the electrode doesn't continue to arc. In either case the flame sensor rod in the pilot flame should be carefully cleaned off with fine sand paper.
is that located between the two points of the pilot?
what grit on the sand paper 400?
The flame sensor and igniter are on either side of the pilot burner. Yes 400 is ok even 200 is ok. You want to remove the oxidation from the metal rod
ok, i will try that and let you know in about 30 min
If that doesn't work you need to check all the electrical connections between the pilot and the control
I'm won't be here in 30 minutes. I'm logging off soon. If you want to resolve this tonight you can relist this question and one of my colleagues should pick it up.
When viewed from the back of the pilot hood the sensor is on the left and is further from the pilot hood than the electrode
tried the paper on the left IPI sensor and tried to start it but nothing
the sensor was glowing bright red but no luck.
have a local service man scheduled to come out in a week
You may need a new control module. If the sensor is clean it should tell the control to open the main valve to fire up the main burner
Given the cost and availability of the module this repair is best left to a pro. Cleaning the sensor was your best shot
yes, that is what was on page 14 of the manual, the flame pattern and strength seem normal