How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Billy Your Own Question

Billy
Billy, HVAC Technician
Category: HVAC
Satisfied Customers: 19512
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
Type Your HVAC Question Here...
Billy is online now
A new question is answered every 9 seconds

Hi we have a CT3200A1001 Honeywell thermostat. It appears to

Resolved Question:

Hi we have a CT3200A1001 Honeywell thermostat. It appears to have good batteries however it won't turn on the heating, AC or the fan. Is the thermostat the problem or something else?
Submitted: 5 months ago.
Category: HVAC
Expert:  Billy replied 5 months ago.
Hello,

It is likely not the thermostat but we can check.

Do you mind removing the top section of the thermostat to where we can see the thermostat wires?

Billy

Customer: replied 5 months ago.
Ok I took it off
Expert:  Billy replied 5 months ago.
use a short wire or paperclip shaped in a U..

locate the R terminal and the G terminal. Hold the U so one end is in contact with R and the other with G

Tell me if the indoor blower kicks on.

Customer: replied 5 months ago.
If I connect the screws on top of R and G with a paper clip nothing happens. The thermostat is set to "off", does that matter?
Expert:  Billy replied 5 months ago.
No,

we just bypassed the thermostat entirely,

Can you tell me the furnace make/model?

Customer: replied 5 months ago.
Bryant furnace model CD5Axw030017AAAA pilot is on
Expert:  Billy replied 5 months ago.

The number looks like a ac coil number that sits on the furnace.

Is this a older furnace with a standing pilot lit all the time?

Customer: replied 5 months ago.
I think the pilot is always on we never re-light it. Furnace is over 10 years old I didn't see other model numbers.
Expert:  Billy replied 5 months ago.
Can you take the top door off and look inside the furnace for an id label.

It will go much quicker if I know the unit

Customer: replied 5 months ago.
Ok I will question though why doesn't the A C turn on either?
Expert:  Billy replied 5 months ago.
The power for both ac and the furnace controls originate in the furnace.

There is 220v for the outdoor ac...but it takes 24v from the furnace to click the switch.

Short story is if furnace doesnt work neither does ac

Customer: replied 5 months ago.
Got it thanks! Model is 394HAD060100
Expert:  Billy replied 5 months ago.

Thank you.

Can you tell if the furnace has power?

Customer: replied 5 months ago.
How do I determine that? There is a switch on the side of the furnace in the ON position
Expert:  Billy replied 5 months ago.
Do you have a voltmeter?
Does your version have a quartersized window in blower door to view a light on circuit board?

Any hums?

Is there a screw in fuse in the switch on side of furnace?

Customer: replied 5 months ago.
There are no lights on or humming if I turn the switch on and off nothing changes. I can hear a very faint click from the area of the pilot light when I turn the switch to OFF position
Expert:  Billy replied 5 months ago.
Do you have a volt meter and the willingness to test for power at pounts I direct?

Customer: replied 5 months ago.
No we don't have a voltmeter unfortunatelt
Expert:  Billy replied 5 months ago.
How about this....do you mind removing the doors and checking a small fuse inside on the circuit board?

Customer: replied 5 months ago.
Where is the circuit board? I am very clueless unfortunately
Expert:  Billy replied 5 months ago.

It is behind the bottom door.

Top door comes off first, then bottom door.

But keep in mind we all have a different comfort zone....and do not attempt anything you are not comfortable with.

Billy

Customer: replied 5 months ago.
I see a 3 amp fuse
Expert:  Billy replied 5 months ago.
correct, we want to see if that fuse is ok....any light on board if you press in the door safety pop out switch?
Customer: replied 5 months ago.
If you mean the black switch on the left side than no no light just a clicking noise
Expert:  Billy replied 5 months ago.

Thank you, XXXXX XXXXX fuse appear good?

Customer: replied 5 months ago.
It looks like pictures of a 3 amp blade fuse I can find online no evidence of damage
Expert:  Billy replied 5 months ago.
Ok,

well without a voltmeter that kind of stalls us a bit.

It is not thermostat related.

It will likely be a power issue in the furnace itself.

I apologize but without the proper test wequipment that is as far as I can safely go.

I really wish you well on the repair.

Billy

Billy, HVAC Technician
Category: HVAC
Satisfied Customers: 19512
Experience: Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
Billy and 4 other HVAC Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    3888
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3132
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    1994
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    962
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial