Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Thanks for the opportunity to help!
Are you there/
I'm sorry you are having trouble with your furnace. Have you tried cleaning the flame sensor?
I am not sure what the flame sensor is. I did replace what i believe is called the sparker or ignitor. Is cleaning the flame sensor normally included in a tune up?
Yes, it should be done at least annually. Very common issue
The flame sensor may look similar to this.
It could also be staright instead of curved as this one is
YES! That's exactly what I replaced. We thought it might be cracked or something.
Ok, are burners lighting smoothly all the way across?
We heard the click and we go heat for a few minutes only.
Yes. They light very nicely.
Are you getting an LED flash code when furnace shuts down?
Not sure. I do not have a manual. :-(
The nice thing about the new furnaces is they literally tell you what is wrong by a series of flash codes
Okay...Would this be on the electronic board (the LED)?
They can be seen through a window in the door
You will see a flash code. You count the number of flashes and then compare to a flash code legend posted on the door
OK. I will try that. Thank you Tim. One other question...do you know whoI can contact for a manual?
I don't immediately have the flash code legend for this furnace, but can get it
THANK YOU! that would send me well on my way. :-)
I can also round up a manual for you, if you'd like
OK, I will get this to you sometime tomorrow. Is that OK?
Yes. Please send to my email address. At least I have something that I can do and read. Tomorrow is great!
Very good. I will give you excellent rating.
I can't send to your email as they won't let us have personal contact with customers but can post a link to both right on this chat
When you get a chance, please post the link.
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