How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tim H. Your Own Question

Tim H.
Tim H., HVAC Professional
Category: HVAC
Satisfied Customers: 3096
Experience:  Experienced in all aspects of HVAC, both residential and commercial.
27228809
Type Your HVAC Question Here...
Tim H. is online now
A new question is answered every 9 seconds

Kingsman Fireplace, Freestanding model # XXXXX Serial#

Resolved Question:

Kingsman Fireplace, Freestanding model # XXXXX Serial# XXXXX gas valve is a white rodgers 36 D33U-101, Problem, fireplace comes on and works fine for a couple hrs, then there is an internal click and I lose everything including the pilot. replaced pilot assembly and worked for the day and now its back to going out every couple of hrs.
Submitted: 10 months ago.
Category: HVAC
Expert:  Tim H. replied 10 months ago.

Tim H. :

Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Thanks for the opportunity to help!

Tim H. :

Hello there

Tim H. :

Are you there?

Customer:

yes , sorry about that, I am here, hello Tim

Tim H. :

I'm sorry you are having trouble with your fireplace. I see you replaced the pilot. Did you also replace the thermopile at the same time?

Customer:

yes, The new pilot assembly had thermopile included with it, It was a Kingsman replacement part as well, not just a universal

Tim H. :

OK, then if pilot flame is strong and it's still kicking out, the gas valve or gas control could be bad

Tim H. :

That is what the thermopile wires attach to

Tim H. :

It could also be a bad spill switch

Customer:

yes, I wondered that because there isn't much else to this unit. its just wierd because the gas valve seems to be working ok, I can adjust the flame and everything no problem with it and my pressures are good,

Tim H. :

Yes, but internally there could be short in the wiring

Customer:

I wondered about a heat sensor on the flue , but there is no sign of one anywhere on this unit.

Tim H. :

I couldn't find a manual on the 400, but pulled up one on the 200 and it shows a safety spill switch

Tim H. :

If you follow the low voltage wiring up away from the gas valve, it may go to a safety spill switch

Customer:

I suppose you are right, its the only thing left to try, I don t deal with Kingsman fireplaces so this one has me stumped and their tech support is closed, its a very elderly couple and I d like to get them heat, any suggestions or tell them to cuddle up for the night and I ll order a valve in the morning.

Tim H. :

Yeah, if you can find the spill switch, you could try temporarily jumpering past it to see if problem still occurs. If it doesn't that would tend to lead me to believe that is the problem. Otherwise my suspicion would be the gas valve.

Customer:

well thanks Tim, it has been a pleasure talking with you. This is the first time I have used this type of Q and A but I liked it, your help is appreciatted in this matter.

Tim H. :

No problem. Yes, good luck! Thanks for using Just Answer and please don't forget to rate my service as that's how experts get paid(bonuses are always appreciated). Feel free to post back with any additional questions. Have a great day!

Tim H., HVAC Professional
Category: HVAC
Satisfied Customers: 3096
Experience: Experienced in all aspects of HVAC, both residential and commercial.
Tim H. and 3 other HVAC Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    3888
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3132
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    1994
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    962
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial