How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Comfort Specialist Your Own Question

Comfort Specialist
Comfort Specialist, Designer, Estimator & Technician
Category: HVAC
Satisfied Customers: 1319
Experience:  Master HVAC & Gas, Air Balance, LG Master Commissioner, University of North Carolina Certificate holder for Industrial Ventilation Design.
66600370
Type Your HVAC Question Here...
Comfort Specialist is online now
A new question is answered every 9 seconds

I have a Payne furnace model 373LAV048075. The burners light

Customer Question

I have a Payne furnace model 373LAV048075. The burners light fine, but the main blower will not come on occasionally, especially when cold. When that happens the high temp limit switch trips. This is happening fairly frequently. I'm thinking it's an intermittent sensor for turning on the blower relay.
Submitted: 1 year ago.
Category: HVAC
Expert:  Comfort Specialist replied 1 year ago.

Wvfan79 :

Hello there! I'm Norman but you can call me Norm. Let's see what I can do to get you some answers today. I'm ready to get started whenever you are.

Wvfan79 :

Let me first ask, do you happen to have a multi-meter that is used to measure electrical voltage? If so, have you ever used it?

Wvfan79 :

When you are able to come online I will be standing by. Please reply and I'll jump back in just as soon as I can. If you are capable we will need to conduct a few test to try and pinpoint the source of the problems. - Norm

Customer:

Yes I have a meter. I'm an electronics technician by trade.

Wvfan79 :

Nice. Are you working with a laptop, tablet, or smart phone which you can take to the furnace with you?

Customer:

Yes.

Wvfan79 :

Great. Is your thermostat battery powered?

Customer:

Yes

Wvfan79 :

Perfect. First go to the furnace and pull all of the doors off. Then go back to the thermostat and set it to HEAT and AUTO, make sure the temp is bumped up higher than the indoor temperature.

Customer:

Done

Wvfan79 :

Once you do that return to the furnace and sit infront of it.

Wvfan79 :

Locate the furnace control board.

Wvfan79 :

In one corner of the board you should see the wires going to the blower. COOL, HEAT, SPARE-1, SPARE-2 and a White Common wire. (Com.)

Customer:

I'm currently not at the location, but I've done a lot of troubleshooting and can probably answer your questions.

Wvfan79 :

Perfect.

Wvfan79 :

My question. When you encounter this issue are you measuring 120v from Com to HEAT on the board?

Wvfan79 :

You should read the 120v right before the high limit trips. This would be after the furnace has fired and flame has proven.

Customer:

Yes. When the furnace turns on, the low speed combustion fan comes on for 30 seconds, then the ignitor heats up and the gas valve opens and the flame is lit. The failure mode is that after a couple of minutes the over temp sensor trips and the flame shuts off. Once it's gone throught this cycle and I reset the blower temp sensor, I can go through the cycle again and the blower will kick in after about 45 seconds of flame and the furnace heats the house.

Wvfan79 :

Do you get 120v to the blower every single time the furnace fires? From Com. to HEAT?

Customer:

No.

Wvfan79 :

So when it's heading towards a high limit trip you can't get a reading?

Customer:

not at the blower motor.

Wvfan79 :

And every time you read 120v the blower starts?

Customer:

Yes

Wvfan79 :

Ok, so then we know it's not the blower motor or capacitor. That's good.

Wvfan79 :

Ok. Have you cleaned the flame sensor with steel wool or sandpaper?

Customer:

Is the flame sensor above the burners in the heat exchanger, if so, I have removed it and cleaned it. Not with steel wool or sandpaper though.

Wvfan79 :

Yes, it hangs down in the flame. You also want to make sure it's positioned correctly in the furnace so it's catching the flame. Now if you were not getting good flame it shouldn't run long enough to trip out the high limit. However, I always like to be thorough. If it were the flame sensor you'd likely find the furnace with a 34 error.

Wvfan79 :

To me it sounds like you are on the right track. If the furnace fires the same every time but the blower is working intermittently, I'd first suspect a failing ignition module (control board).

Customer:

Can you give me more detail on the location of the sensor and where to look for a code?

Wvfan79 :

It's going to have a single white wire going to it from the boards wiring harness. It hangs down in front of the burners and looks like this.

Wvfan79 :

Full Size Image

Wvfan79 :

Or it could be straight.

Customer:

I have a picture of the furnace I could email you if that would help.

Wvfan79 :

Here is a video that directly addresses this and how to clean.

Wvfan79 :

CLICK HERE

Wvfan79 :

Although a crucial part of the furnace operation and a component that must prove before the blower is powered, I still would think the board may be our suspect.

Customer:

I have not removed or cleaned that sensor, but would that not turn off the ignitor if it didn't sense flame?

Wvfan79 :

The ignitor would start, the flame would fire and if the flame didn't prove it would shut the furnace down and try again. That's why I don't suspect this is your main problem.

Wvfan79 :

It would likely try three times then lock out.

Customer:

I would agree.

Wvfan79 :

This is your board. I'm going to look to see if I can find one cheaper - CLICK HERE

Wvfan79 :

Here is another - CLICK HERE

Customer:

Is there a sensor that dectects the heat then trips the relay to start the blower?

Wvfan79 :

And the cheapest yet - CLICK HERE

Wvfan79 :

Once the flame sensor proves the flame the board closes the blower relay which is built into the board.

Wvfan79 :

Here's one more like, cheaper still - CLICK HERE

Wvfan79 :

link, typo

Customer:

So you think the flame sensor works to keep the gas valve open but doesn't work to trigger the blower?

Wvfan79 :

It does a little of both, the flame must stay proven to keep the gas valve open, If the flame is good for a period of time the blower will be energized. However if it were the sensor you'd likely see the furnace lock out with the 34 error first.

Wvfan79 :

Take a look at this Service Manual

Wvfan79 :

GO to page 12

Wvfan79 :

There is a flow chart. If you print this and take it to the furnace next time you are there you can see and test each stage of the furnace ignition sequence.

Wvfan79 :

This is also a great video which I recommend watching. This will give you each step of the electrical process when the furnace fires and runs - CLICK HERE

Wvfan79 :

I see you have gone offline. Please remember that you can come back to this chat and ask more questions as you need. I'm here to help! I'll be online most of the day if you need assistance.

Customer:

When I went to look at the manual, my computer locked up and I had to reboot.

Wvfan79 :

Ah. Sorry to hear that. Have you tried the link again? If it doesn't work I can upload the manual.

Customer:

I was able to print it once I got back on-line.

Wvfan79 :

Good deal. It will help you.

Wvfan79 :

Again, I feel confident it's the board though.

Customer:

Just one more question. Once the flame is detected, is it a timed event to turn on the blower or a temperature evnt that turns it on?

Wvfan79 :

Once the flame is proven (monitored and converted to milliamps) for a predetermined period of time it triggers the blower. So it's both.

Customer:

OK, that's what I thought. Thanks, XXXXX XXXXX very helpful.

Wvfan79 :

No problem.

Wvfan79 :

And you are very welcome. Please do not hesitate to reply if you have questions or comments. Should and when you find the information you require, and are satisfied with my assistance please remember to rate your experience so that I am credited with providing you outstanding customer service. Ratings lower than 3 are negative. I'm very glad I could help you! If you ever need help in the future please bookmark my personal link and visit me again. I'd be glad to help.http://www.justanswer.com/home-improvement/expert-its-norm/.

Comfort Specialist, Designer, Estimator & Technician
Category: HVAC
Satisfied Customers: 1319
Experience: Master HVAC & Gas, Air Balance, LG Master Commissioner, University of North Carolina Certificate holder for Industrial Ventilation Design.
Comfort Specialist and 2 other HVAC Specialists are ready to help you
Customer: replied 1 year ago.

Circuit board fixed it, thanks again.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    3888
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3132
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    1994
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    962
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial
 
 
 
Chat Now With A HVAC Technician
Comfort Specialist
Comfort Specialist
Mecanical Designer & Estimator
1319 Satisfied Customers
Master HVAC & Gas, Air Balance, LG Master Commissioner, University of North Carolina Certificate holder for Industrial Ventilation Design.