How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tim H. Your Own Question
Tim H.
Tim H., HVAC Professional
Category: HVAC
Satisfied Customers: 3971
Experience:  Experienced in all aspects of HVAC, both residential and commercial.
Type Your HVAC Question Here...
Tim H. is online now
A new question is answered every 9 seconds

Rheem 5 ton A/c says power failure on the display

This answer was rated:

My Rheem 5 ton A/c says power failure on the control display. I reset all breakers and turned system back on ant which point is went through its system check and found heat pump/ac etc and started running, but then it shut off and said "power failure" on display again and I cant get the A/c to start again? I have no idea what the issue is???


The system just restarted on its own. Appears to be cooling, but its restarted twice now in the past couple of hours and then gone back into "power failure" mode

Please do not rate me until we have finished our dialog and you can rate me as excellent service. Thanks for the opportunity to help.
Can I get full model number of this unit? Which control does it have?
Customer: replied 3 years ago.



It has started running again, but has failed twice in the past couple of hours. When it quits running its gives the "power failure" message on the digital display

Does this have the communicating thermostat?
Customer: replied 3 years ago.

Can you just call me at XXX-XXX-XXXX? it might be easier

Sorry site does not allow personal contact with customers either by phone or email.
Does your thermostat look like the one on page 8 of this manual?
Customer: replied 3 years ago.

No.It is larger with more control buttons. indoor and out door temp. hold settings and programed settings etc

OK, but it IS a communicating thermostat, correct?
Customer: replied 3 years ago.

Yes. It would appear. I found the manual and under the diagnostics it has a reset option which I'm going to try


It appears as if you are intermittently losing power to the thermostat. This could be a bad switch on the side of the furnace, a bad circuit breaker, or even a board problem.
Tim H. and other HVAC Specialists are ready to help you