HVAC Questions? Ask an HVAC Expert for Answers ASAP
Welcome to Just Answer!. The first thing to do is to plug a lamp or a vacuum cleaner into the outlet to insure that that there is power to the unit.If there is power to the outlet I need to know how old the unit is in order to see if it is still in warranty or not.Note: The bulk of these units are made in Asia and are not economically repairable at US labor rates.. you can spend more in repairs than it costs to buy a new one. This is true somewhat in Australia also, these units and a service network for them is more established in Australia than in North America or the EU.
Along those lines, tell me where you are in the world. and how old the unit is\We can go from there.Phil
bought it last year frm homedepot.com order date7-17-12 used it probably 8 times last year used it 3 times this year 4th did not work spend $500.00 !!!! n shipping was free plz HELP ME already did outlet checks with lights n computer n tv together made sure no water was in drain pan cord coming frm unit looks brand new storage place for winter just rolled into open closet so cord was not bent n nothing could bump it :(
Hello again, you may have 3 days left on the warranty... it is important that you report the problem to Home depot in writting first, then read the warranty in detail... There is about a 20% chance that they might just give you a new one. Its worth a try.These units are electronic in nature, made in Asia to have as many nice features as possible, and built as cheaply as possible in order to get the price low... that strategy sellls a lot of air conditioners, but leaves the customers in trouble when the warranty runs out.... at US labor rates a minor repair can cost nearly as much as a new unit.Take the paper work and receipt to Home depot today.. tell me what they tell you in detail, press them a bit... see if there is a local service company that does their warranty work.We can go from there.Phil
wow that's it? ok ill try
ok we will try n get back to u phil
ok phil no luck so tell me how to do the water sensor cleaning.... im kind of leaning toward the reset button in cord not working but tell me how to do sensor n if that doesn't work may be I can order a new cord?
they said it was still under the warranty frm manufacturer and they could do nothing about it except give me a number that I already had which I still haven't heard back from and a web site which some how got me to uand she feels bad for me but that's all she can do
Hello again, thanks for the information. Go back to the store.... talk to the same lady again, tell her the following "The manufacturer is not responding, and since they sold the unit to you, you will have the wholesalers number, and can call them, and demand to speak to the manufacturers warranty department (they may not even have a warranty department)... and that you expect them to honor their warranty"Then continue on.....".. and as the retailer you should buy only from companies that honor their warranties or it is bad for your business"... then just stand there and don't talk until she says she will take care of it for you.Then... suggest the following "You can just give me a new unit under warranty and send mine back to the manufacturer and deduct the amount from your account with them since they are refusing to return calls or honor their warranty"At this point, be firm... just stand there and stare innocently at the lady, and her boss if that person arrives... if they start discussions, just repeat your demand and the words I have typed above... the odds are in the 80 or 90% range they will give in and provide you with a new unit.Have them write you a note on their letter head that says you have made this warranty claim July 14th, with days remaining on the warranty.This way the retailer has everything to loose and nothing to gain by giving you a new unit... and the manufacturer does not have to fix the unit which will cost them more than simply giving you a new one... they build these for pennies on the dollar, so it is easier for them to give you a new unit that have a big hassle.... so it will pay you to be firm and look like you are prepaired to camp out at the store until you get this resolved.
Behave the same way, even if they show you some paperwork that says there is only a 90 day warranty on this or that certain range of parts... you might say you 'do not care, there is an implied warranty on all products that they be functional for a reasonable period'... then don't argue with them... just stand there (bring a sandwich with you in case you get hungry)Let me know how that goes, in detail... we can proceed from there.Phil
NO luck with homedepot but am in contact with manufacturer but still is not working yet
ok thanks phil