Hello.Sorry you are having problems. My name is XXXXX XXXXX I will do my best to help.Please wait to leave rating until we are finished.
Are you having this issue in heat mode, cool mode or both?
In heat mode.Not sure about coolmode as haven't used it i awhile. I don't recall a problem until sometime after we switched to heat.
Yes the fan keeps blowing and continues unless we reduce the setting. Sometimes it will quiet down a little for a few minutes but doesn;t cut out.
Ok, just a few more questions so I know we are on same page here.Which model thermostat do you in the 5000 series? There are several (5110.5220,5320 etc). And is this a thermostat has been operating fine for some period of time, just started doing this, or have you just installed this thermostat? Sorry for all the questions, but this is a step by step process to get to your answer.
We've had the thermostat for about 4 oe 5 yearsNo problem until recently
I'm afraid not. Wouldn't know where to start
I am just wondering if one of the settings could have been changed or memory lost at some point. One particular setting is the Function 3 (which controls fan) or function 7 and 8 which controls the heat cycle rate. If you would like to check those, here is a copy of the manual and instructions start on page 6
If you need assistance, I will follow long with you to check them
I printed pages 6 and 7 and will see if my hisband can figure it out. I can get back to you if there is a problem. Might have to finish by phone as thermostat is not near computer.
The display says Function 1and setting 5. What should they be?
The rest wont effect operation as they are preferences.Also if you don't see one of the functions listed, that is ok too (thermostat recognizes needed functions per other settings chosen)
I don't understand. Is the 1 and 5 setting correct or should I try another combination. If so, which one
Function 1 should have the option 5 selected, then scroll down to next function which is function 2, there you want to make sure 0 option is selected, then scroll down to Function 3 and make sure Option 1 is selected , etc.
Press Up or down arrows to change settings.Press NEXT to advance to the next function.Press DONE to exit and save settings
The following functions displayed 1-5, 2-0,6-9,8-9 -3 . #'s 3,4,5,7 and 10 did not come up, It then jumped to 12 and14. What next?
Thanks. I'll see what happens when it starts up tinite. I'm going to close now so Email me if you have any other ideas. XXXXX@XXXXXX.XXX