Please do not rate me until we have had a chance to work through a solution. This may take a while. Do not use the ratings to rate the site, just the technician you are working with.
I understand you are having trouble with your fireplace?
Are you there?
Kathy, It appears you were offline.
I'm back---I had to go do something, I couldn't wait any longer not knowing how long it would take for a reply----it's 11 P.M. I will stay on line until 11:30 P.M EST (Pennsylvania)
Yes, fresh batteries, yes pilot light is on.
Actually it is just gas logs---Model LDL3930NR serial no. XXXXXXXXX /p>
I already looked at page 16 of that manual before coming to this site. I know how to work the remote---something is screwed up because the remote isn't sending the message to the logs receiver. I used to see my husband press the buttons a certain way---for example hold one or two down for a number of seconds or such, and then it would work---but he never taught me how to do that, and I never asked. The problem is something with getting the remote to behave, not on how to operate it----I understand it's functions.
No, I don't think so----I think there is interference somewhere with the remote----it worked just two days ago, and I can get down on my knees and turn the flame on manually----it's something with the innerds of the remote----I guess I need an electronic tech kind of site? Do you think? Also I have the same gas logs in the livingroom, with another of the same type of remote---and it would operated both of the rooms, but if I accidently used the other one, they would screw up after awhile, which leads me to believe it is the internal working of the remotes. Does that shed any light onto the matter?
Yes, batteries in the receiver too. I'm wondering why the manual has no trouble shooting at all for the remote? Hey, well, nothing against you, but I have to go to bed, for I work tomorrow and have to get up at 0430. I'll just pay the $5, and thanks for your help.
I'll wait for one more answer from you.
Sorry, I didn't know that rating would be directly to your service. You tried, but this site wasn't able to give me an electronic type tech, which after talking, I guess that is what I needed. So I didn't want to pay $50 and thought I had to pick that smiley face. I'll write a letter to say you did what you could.