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I have a heat pup that is completely down. Not only does the

 
Wvfan79's Avatar
  • Answered by:Wvfan79
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Customer Question

I have a heat pup that is completely down. Not only does the outside unit not come on, the inside fan which i usually leve on all the time will not work. Kim have chechedbthebcircuit breakersandbthey are all ok. I changed the batteries in the thermostat but still nothing works including the light that illuminates the hightail readout on the thermostat

 

Optional Information:
Brand: Amrican standard
Type of HVAC: Heater & Furnace

Already Tried:
Checked circuit breakers changed batteries in thermostat

Submitted: 346 days and 12 hours ago.
Category: HVAC
Value: $50
Status: CLOSED

Accepted Answer

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Expert:  Wvfan79 replied 346 days and 12 hours ago.


Wvfan79 :

Hello there! I'm Norman but you can call me Norm. Let's see what I can do to get you some answers today. I'm ready to get started whenever you are.

Wvfan79 :

When you say you checked the circuit board did you check the 3 or 5 amp fuse on the board to ensure it wasn't blown?

Customer : Ok
Customer : I checked the circuit breakers on the main house board for the Furnace and ac
Wvfan79 :

Did you open the access doors to the furnace cabinet and look on the printed circuit board itself?

Wvfan79 :

internal to the unit

Customer : To the thermostat or the inside or outside unit. I have it on ac now
Customer : No I did noy open the furnace
Wvfan79 :

Your furnace should have two doors that come off. Once you get them off you will see a circuit board mounted in the same cabinet as the blower motor. On that board you will see a 3 or 5 amp Car Type fuse sticking straight out with a 3 or 5 printed on the back end. Pull that fuse out and hold it up to the light. See if its burnt or blown.

Wvfan79 :

the fuse may be purple or yellow

Customer : Ok this will take a few minutes
Wvfan79 :

No problem, I will be standing by.

Customer : Ok it is a 5 amp fuse and it it burned out
Wvfan79 :

Ok there we go. You can find the exact size replacement at most any auto-parts store and switch it out. Make sure to install the same 5 amp fuse size you pulled out.

Wvfan79 :

If it blows again once changed you may have other problems. It could have blown from a power surge or something simple.

Wvfan79 :

Buy a couple so you have some laying around.

Customer : Ok what makes it blow out and can this happen right away to the next fuse
Customer : We did have a lot of lightning two nights ago when it happned
Wvfan79 :

If it blows right away to the next fuse something is shorting out and causing it. the only way to tell would be swap in a new one. If it blows you will need to inspect all low voltage wires for nicks or rubs, etc. If nothing is found it could be the transformer causing the problem.

Wvfan79 :

If you had lightning when it happened the fuse has probably blown because of that.

Customer : Should I shut down all the circuit breakers change the fuse and thn power up
Wvfan79 :

yes that will be fine

Customer : Ok. I'll go get some fuses
Wvfan79 :

Excellent. Don’t forget to copy and paste any info you need into word or notebook and bookmark any pages you may want to save before finalizing this answer request. Thank you for choosing JustAnswer.com and remember you can always contact me using this thread or my messenger on my profile page, even after pressing the accept button. My page can be found using this link - http://www.justanswer.com/home-improvement/expert-its-norm/.

Customer : Everything now works. Thank you. It is supposed to be 85 here today
Wvfan79 :

awesome. Please press accept below if you are completely satisfied.

Expert TypeDesigner & Estimator
Category: HVAC
Pos. Feedback: 98.3 %
Accepts: 979
Answered: 5/6/2012

Experience: NC/VA Master HVAC & Gas, Air Balance, LG Master Commissioner

Ask this Expert a Question >
Customer replied 339 days and 8 hours ago.

Hi. As it turns out. It happened again in two days. This time a fuse change did not solve the problem. Mice had gotten in the outside and ate wiring. Cost 468.00

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Expert:  Wvfan79 replied 339 days and 8 hours ago.

Wow those are some expensive rodents.

 
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