How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask RoJo1022 Your Own Question

RoJo1022
RoJo1022, HVAC Technician
Category: HVAC
Satisfied Customers: 17
Experience:  20yrs in Residential and Commercial HVAC technician field.
61631053
Type Your HVAC Question Here...
RoJo1022 is online now
A new question is answered every 9 seconds

My gas furnace keeps shutting off.. after the pilot ignites

Resolved Question:

My gas furnace keeps shutting off.. after the pilot ignites and the burners turn on, it immediately shuts off.
Submitted: 2 years ago.
Category: HVAC
Expert:  RoJo1022 replied 2 years ago.

RoJo1022 :

Hello I'm Robert and I will try to help you with your furnace problems.

Customer:

Thank you

RoJo1022 :

Your furnace has a safety flame rod that is responsible to make sure proper operation.

Customer:

Is that definite?

Customer:

I'm kinda new at this

RoJo1022 :

If your furnace is shutting down 3-10sec after light off your flame rod is bad or just dirty.

Customer:

How do I check to see which issue it may be?

RoJo1022 :

Do you want to try and remove and clean it yourself I can help walk you through this?

Customer:

ok

Customer:

I am in front of the furnace now

RoJo1022 :

The rod is located between the burner and gas manifold. It is a single rod with ceramic at the base that is held in place by a metal bracket and a screw. Find this and turn power off to furnace and remove the rod and clean with brillo pad or very fine sandpaper.

RoJo1022 :

The Rod has one wire to it white or maybe orange on some units.

Customer:

I am removing the furnace cover now

Customer:

By the way.. where should I find the shut off for the furnace? Besides the thermostat?

RoJo1022 :

most have a switch with in eye site of the furnace but if you have it off at the t-stat that is fine. There is no power at the Flame Rod.

Customer:

You back?

RoJo1022 :

Yes ready for you

Customer:

Ok, I found the flame rod and it appeared almost clean. I removed the screw and sanded it off. It's fairly new looking

Customer:

should I re-install it?

RoJo1022 :

Yes they are very touchy but a good clean and yes reinstall and test fro proper operation

RoJo1022 :

The flame rod could be bad but 9 out of 10 times cleaning it works.

Customer:

The screw appears to be very long that holds the flame rod.. almost blocking the flame rod. Is that ok?

RoJo1022 :

Yes if this is the same screw that you removed should be fine

RoJo1022 :

You can also make sure all wires to flame rod are tight and making good contact by moving them some

Customer:

ok

Customer:

re-installed the flame rod and screw. I am trying the furnace...

RoJo1022 :

Very good.

Customer:

hmmm.. nothing is happening now. Not even the pilot

RoJo1022 :

Is the t-stat calling for heat?

RoJo1022 :

Make sure the lower door to the furnace is in place

Customer:

I just had to increase the t-stat to 75 from 70 and it kicked on..

RoJo1022 :

Very nice is it working better?

Customer:

Yes, it appears to be functioning properly. You rock!

RoJo1022 :

Thanks for working with please take the time to give feed back and hit the accept button.

Customer:

Thank you!! I will and and again... YOU ROCK!

RoJo1022, HVAC Technician
Category: HVAC
Satisfied Customers: 17
Experience: 20yrs in Residential and Commercial HVAC technician field.
RoJo1022 and other HVAC Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    3888
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3132
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    1994
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    962
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial