How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Your Own Question
Jerry
Jerry , Service Technician
Category: HVAC
Satisfied Customers: 3360
Experience:  HVAC Technician. Hearth Products Specialty
34748161
Type Your HVAC Question Here...
Jerry is online now
A new question is answered every 9 seconds

On Cedar Ridge Hearth space heater, gas is not reaching the unit

Customer Question

We have a Cedar Ridge Hearth LP gas stove space heater - new. It does not appear that the gas is reaching into the unit. Dual regulator being used, 3/4" copper tubing also. Manual says stove must be installed by licensed technician - why? This is no different from a grill. Can you help?

Submitted: 4 years ago.
Category: HVAC
Expert:  Jerry replied 4 years ago.

Jerry :

Thanks for using JA.

The main reason for a certified technician is that there are certain things about vent free appliances that are somewhat technical. First it is an appliance that is using gas combustion for a heat source inside the house with no venting requirements.

This concept in itself needs to be examined and controlled by someone who has been trained in combustion air requirements, flame impingement, and other problems that can cause carbon monoxide poising.

A grill generally is outside in the open air, has no controls or pilot systems, and is used momentarily then extinguished. If it is used indoors, generally there is a fan exhaust system directly above the grill.

Now to get to your problem. You should verify the tank is on, the dual regulator is working correctly, and all of the air has been properly bled out of the lines.

Once this is complete, let me know and we can go through the lighting procedure to determine if there is a problem.

JACUSTOMER-via6lg0t- :

Thank you for your response. We understand the concern for most folks messing with gas. My husband has furnace technician experience from time in the mobile home industry. The basics remain the same. Correction: 3/8" copper tubing approximately 5' in length. Again, verified pressure at tank, and again from tank through shut off valve. Does not appear to be entering the stove itself. Held in control knob, to light pilot, in excess of 2 minutes several attempts. Still nothing. This is a 2nd stove as we felt maybe the first was defective. Please advise.

Expert:  Jerry replied 4 years ago.
The gas flex will need removed to verify there is gas at the unit. This is part if the bleeding process

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Phil

    Phil

    Mechanical Engineer

    Satisfied Customers:

    5389
    Retired HVAC/ Electrical & Boiler contractor. Industrial
< Last | Next >
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    5389
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4999
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3133
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    2014
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    963
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial