HVAC Questions? Ask an HVAC Expert for Answers ASAP
On the new thermostat, is there a W1 terminal?
One moment. I will check
I think so. It's labeled just W. The only other W is W2
Take the wire off of W2 and put it on W
okay. one moment
Now try to see if the heat will work
okay. will do. one moment and then i will let you know
No heat. I plugged in the thermostat front, making sure unit was Off and fan to Auto. As soon as i turned on the circuit breakers the fan came on. I then turned on the thermostat to Heat but it's blowing room temp air, not hot
Is the outdoor unit coming on?
also set the temperature to 2 degrees above room temp
i'll check. one moment
Outdoor unit is not coming on
Do you have the setting on HE or HG?
Did the old thermostat have emergency heat on it?
Do the new thermostat have emergency heat on it?
i'm checking the owner's manual. one moment
You should be able to look on the front of the thermostat to find that out
the new thermostat has no button/indicator for emergency heat. I have Schedule, Save Away, Back, Done/Home, Menu, Next and + and - signs
That is the problem!
This thermostat is not compatible for this system.
You must get a thermostat that is equipped for emergency heat.
Please hit ACCEPT if you are satisfied with this service. Thanks! Bonuses are greatly appreciated!
Is there any way you can tell by the model#? Here is the link to the product page on Hunter's web site:http://www.hunterfan.com/Products/Thermostats/Universal-Programmable-PLUS-5-1-1---44272/
One moment please
From the Lowe's web site, I think this model is compatible with Emergency Heat. The spec page says "Compatible with Heat Pump (With Aux./EM) Yes" at http://www.lowes.com/pd_331XXX-XX-XXXX7_4294821951_4294937087_?productId=346678 4&Ns=p_product_prd_lis_ord_nbr|0||p_product_qty_sales_dollar|1&pl=1¤tURL=%2Fpl_Programmable%2BThermostats_4294821951_4294937087_%3FNs%3Dp_product_prd_lis_ord_nbr%7C0%7C%7Cp_product_qty_sales_dollar%7C1&facetInfo=
Did you cut the power off before you installed this thermostat?
You are correct. This thermostat should be compatible with emergency or Aux. Heat.
I will opt out so another expert can assist you. It seems as if the thermostat is damaged. You were correct to have the wire in the W2 position.
You are welcome