What is furnace make/model?
Lennox....model number 13 HPD-042-230-01 serial number 5806m14939
That is the outdoor unit. The power for thermostat comes from the indoor unit. That is the number I need.
Do you know where you change the filter?
Ok..the indoor blower....usually the filter is there but yours are in the grills.....where is the unit at that blows air through the registers?
Your unit outside has 2 pipes that it to the indoor unit.
Here is what the outdoor unit looks like
Follow the pipes and they will lead to the indoor unit. That is what I need the numbers from.
I apologize but I must go off line now.
I will opt to the online experts.
I wish you luck!
Ok, Billy. Thank you for your patience. Whomever is taking over I found the inside unit under the house. What do I do now?
I just received a receipt that you took my $30 without someone finishing up where Billy left off. I have not gotten the answers that I need yet. Billy was in the middle of helping me, when he had to log off. Why did you process my payment before you finished servicing me?
I am still waiting and now I am getting another request for more money when you have not not finished helping me with my first question. Can some one step up and help me?
Please finish helping me someone?
The inside model number is XX 26 UH 042 R 230 1
Hello, I am back online. I apologize.....it appears no one picked up the question.
Are you still willing to proceed?
I am really sorry. Let me pull my files for that unit.
Thanks for your patience. This usually goes smoother.
I have the info from all pieces now. First, do you know how to change batteries in the thermostat?
Thermostat manual - http://www.alpinehomeair.com/related/Honeywell%20TH5220D%20Install%20Instructions.pdf
Thanks....process of elimination.
Next, does the CB26 have power to it?
Then if you could....running with those refrigerant pipes is a thermostat wire. It connects the indoor unit to the outdoor unit. See if that wire is intact...
I could hear a little whistling sound coming from the CB26 unit and the wires looked in tact.
But you do not believe the blower was running?
and where the pipes enter the blower unit from outside...is there any frost or ice present?
There is no air blowing in the home and there was no frost or ice present.
While at the unit (the CB26) you said you heard whistling?
And do you mind a hands on test at the thermostat to bypass the thermostat for a test?
Remove top section of the thermostat....the sub base will still be mounted on the wall....on this sub base are wire terminals.
R and G are the ones we are interested in right now.....use a short wire or a paper clip shaped in a U.....touch one end to R while touching other end to G.
Tell me if fan inside kicks on.
It can be done various ways...remove red and green wire and twist together...attach paper clip in terminals, just hold the jumper on manually...but yes...power must be on to furnace/blower.
Now hook eveything back up as normal at thermostat.
Now we have eliminated the thermostat itself as being defective.
I know you checked breakers for ac, but did you reset for air handler?
Thanks...now....does the drain (condensate drain) from the unit drain into a rectangle pump?
Go to the unit and see exactly where the drain line goes from the air handler. It could be a small transfer pump known as a condensate pump.
Will be offline again for an hour or so.
Respond as soon as I can.
Ok. Here is the answer to your question. There is a black rectangle box that is located on the top of the white pvc pipe that is directly beside the unit. It has wires running from it into the unit. Also from the inside unit there is a long white PVC pipe that runs from the unit and goes out the back of the home through the foundation. It has a little hook on it and this is what I vacuumed out this morning. I will talk to you again when you return. Thanks.
Is the black box full of water?
Half full or empty?
How do feel about checking for power with a volt meter?
Do you mind taking the front door off?
No, but the front door of what? The black rectangler box or the unit itself. I do not recall if there was such a thing but I can go back under the house and see if you tell me exactly what door I am to remove.
The front door of the blower unit..
After that then what should I do? Since I have to leave the computer and go under the house can you give me all the steps I need to do while I am under there before I go?
Find where the thermostat wires attach..
see if they are on a circuit board that has a small blade fuse like in a car.
the fuse we hope is present will be a 5 amp blade fuse. If blown replace.
After that requires a meter so this will be the last thing I have you check.
I will leave this open for you for any follow up you may need. I also appreciate knowing what the final issue was.