Thanks for giving me the opportunity to help! Are you there?
Try this: take the batteries out of the thermostat and turn the power to the furnace off for 30 minutes. Now replace batteries with fresh alkaline batteries and turn furnace power back on. Try again. If this does not correct the problem, I recommend replacement of the thermostat.
The thermostat has no batteries. It is not programmable. It is your basic unit, the one the contractor installed when the house was built about 5 years ago. My next door neighbor has the exact same thermostat, but a different make of heat pump.
Doesn't the thermostat get it's power from the heat pump/condensor outside? Is there a circuit board out there that may be going bad?
No problem. This is what we tried last night - swapped thermostats with my neighbor. My unit worked when plugged into the neighbors wall mount, and his worked when plugged into mine. There was about a 3-4 minute delay before the AC kicked on with each unit - I assume that is normal. Put my unit back in my house, and the neighbors in his. After a few minutes the AC kicked on and ran, blowing cold air, then about 10 minutes later, the AC shut off and the thermostat was off, no display, no nothing, like it had no power. I unplugged the unit from the wall mount, checked that all the wire connections were tight and plugged it back in. Nothing happened, thermostat display remained dead, and I went to bed. I think it may have kicked back on once during the night but shut down again - all by itself.
The one thing I didn't think to do was leave my neighbors unit plugged into my wall mount long enough to see if it would go dead too. What do you think?
Here's a photo. No visable manufacturers name. A sticker on the back has this number - T8411R 1028 (2). Under that number is XXXXX 1A. "Assem. In Mexico".
These stats are very basic, as I mentioned, installed by contractors when our houses were built about 5-6 years ago.
Ok, got the PDF file.
Do you think the system transformer is bad?