How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tim H. Your Own Question
Tim H.
Tim H., HVAC Professional
Category: HVAC
Satisfied Customers: 3966
Experience:  Experienced in all aspects of HVAC, both residential and commercial.
Type Your HVAC Question Here...
Tim H. is online now
A new question is answered every 9 seconds

I have a rheem criterion II rgph-07eauer. the pilot light

This answer was rated:

I have a rheem criterion II rgph-07eauer. the pilot light isn't igniting. I tried to turn gas valve to off for 5 minutes and then back to on. turned back on electricity to unit, but still no ignition of pilot light. how do I get the pilot light to ignite?
Thanks for giving me the opportunity to help! I'm showing this furnace as having a glow type ignitor (hot surface ignition is the proper term). Is ignitor even glowing when furnace tries to light? If not, can you smell the gas or hear hissing coming through the burners? It may just be a bad ignitor.
Customer: replied 5 years ago.
Ignitor doesn't appear to be glowing. Can't smell gas, but do hear hissing sound. The hissing sounds directly follows a clicking sound as if the unit has moved into ignition mode, but nothing ignites... just the hissing sound for a short period of time.
Sounds like a bad ignitor. I'd recommend replacement.
Customer: replied 5 years ago.
what's the cheapest way to do that? I suppose I'll have to have a service technician come out to the house?
Or you can purchase ignitor online and replace yourself. There are many websites that sell Rheem parts. When you replace, be very careful with ignitor as they are fragile and don't touch ignitor part with your hands as this will cause it to go out prematurely.
Tim H. and 2 other HVAC Specialists are ready to help you