How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Phil Your Own Question

Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5609
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

My furnace is leaking water. How do I stop it I dont know

Customer Question

My furnace is leaking water. How do I stop it? I don't know if it is gas or electric.

It is a forced-air furnace and an air conditioner
combined.

Also, should I turn the furnace off until it is
repaired?
Submitted: 3 years ago.
Category: HVAC
Expert:  Phil replied 3 years ago.

Phil :

Hi,This is risky business, not responsible for damages on your end. We *keep going until *you are happy. I come and go. be patient

Phil :

its most likely not a dangerous situation

Phil :

it is probably just a water leak at the condensate trap.. it needs to be fixed but for today wont do any significant damage if you put a pan under it to catch the leak

Phil :

Tell me what brand it is, and if the furnace is inside and the cooling part is outside.

Phil :

Meantime look to see if it has a 2" plastic vent tube, if it does follow that inside the furnace, you will see a P trap, with a drain line in the bottom, and some rubber collar connections. Look for leaks around there, tell me what you findw

Phil :

we go until all of your issues are resolved.

Phil :

I will be out for the evening shortly then back in the AM, just post your findings and I will respond when I get in tomorrow morning,\

Phil :

Phil

Customer :

I waited and waited and waited! I called a realtive about 11 p.m. He sent

Customer :

someone out this morning, Thursday. It was the humidifier. He repaired it in

Customer :

1 1/2 hr. It is not leaking. It is now 11 p.m. Thursday. You can keep the $15.00.

Customer :

However, I am canceling my account as of now.

Customer :

Thank you,

Customer :

Jennie Gaye

Phil :

Hello, we don't keep the money if you are not happy, thats how we work here.

Phil :

On the late issue. I respond when I'm not in bed sleeping, or eating dinner... that works for most people, if you need faster service you have the option on your screen to re list the question, that puts you on top the list for any available expert,

Phil :

However given that we come and go here to eat sleep and in my case handle a few hundred questions a day, response is not always instant if you are not on line and actively in the chat... we are unable to stand by. I think you can understand that

Customer :

It's not that I was not happy. I just wanted it repaired asap because water was running out steadily.

Phil :

Hello again, we cant of course do repairs on this end. we can only give our expert advice. Im glad you got someone to fix it.

Customer :

I understand that. I will leave it up to you to keep the 15.00. At any rate, please

Phil :

You can leave you money on account for a future question or request a refund of your deposit. and all of that is fine with us... our reputation is based on a great answer that the customer really likes, or no charge.

Customer :

cancel my subscription. Thank you.

Phil :

Id prefer you just leave it on account for a future question, it works out best all around that way. We like to keep our customers. Using JA is a learning curve.

Customer :

No, I don't want to leave any money on an account. This serviceman will

Phil :

I will submit a cancellation request.

Customer :

now repair anything I need.

Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5609
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Phil and 2 other HVAC Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    3888
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3132
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    1994
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    962
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial