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Rick, HVAC Supervisor
Category: HVAC
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Experience:  40+ yrs. experience as a licensed oil & gas technician.
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How do I know if the gas company shut off my gas or not, my

Resolved Question:

How do I know if the gas company shut off my gas or not, my furnace will not turn on
Submitted: 4 years ago.
Category: HVAC
Expert:  Rick replied 4 years ago.

Rickheatdoc :

Welcome to Just Answer, I will do my best to help you solve your problem

Customer :

ok

Rickheatdoc :

Do you have other gas appliances? Do they work? Most of the time the gas company will lock the meter when they shut off the gas.

Customer :

no just the furnace i believe, the valve is on and not locked outside

Rickheatdoc :

Then you have a problem with your heating system

Customer :

so just to be certain, when they shut off my gas, it is at the meter like I do when im at a house fire,

Customer :

the furnace has an electric pilot light also

Rickheatdoc :

The only way the gas company will shut off your gas is at the meter. If they are called in for a problem and find an appliance unsafe they will tag it and may lock it off if possible

Customer :

ok then, the valve is vertical, unlocked, so it should be on? So the problem lies within the furnace or thermostat then?

Rickheatdoc :

If your other gas appliances still work then the gas is not off. Yes your problem probably is with the thermostat or furnace

Customer :

ok the others are electric, but it sounds like my gas is still on and that is the question i had. I thank you for your time, i will have to look into the furnace

Customer :

well, i turned on the fan manually, and it is blowing warm,,,,i guess i found my issue...thanks again

Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 14724
Experience: 40+ yrs. experience as a licensed oil & gas technician.
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