How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask gotoman for ac Your Own Question

gotoman for ac
gotoman for ac, HVAC Technician
Category: HVAC
Satisfied Customers: 4756
Experience:  51 years of experience install design and repair of all makes and models of AC
19613070
Type Your HVAC Question Here...
gotoman for ac is online now
A new question is answered every 9 seconds

I had a Contractor install a new York gas furnance / ac (Model

Resolved Question:

I had a Contractor install a new York gas furnance / ac (Model: WOF9857563). From the start, the heater worked approx. 50% of the time. The other 50% of the time, it initially heats and then after 10 minutes it blows out neutral / non-heated air. When I attempt to turn the system off from the wall control panel, it takes approx. an hour to shut off,; vs. the normal standard 5 mins. to shut off.

My so-called Contractor is unable to fix it; claiming it must be a factory quality control issue of some unknown type. Please help me guide him to locate the problem.

Thank you!!!!!!!!!
Submitted: 4 years ago.
Category: HVAC
Expert:  gotoman for ac replied 4 years ago.
I am a York dealer so I will pull up the furnace and in the mean time give me serial number of unit.
Expert:  gotoman for ac replied 4 years ago.
I pulled up init by serial number . You have a TG9S100C20MP11 95% condensing furnace installed approx 6/11/09. I will need your help on this. When your furnace shuts down I want you to check diagnostic light in blower compartment. The light will flash a code. Look on diagnostic chart and let me know problem area. We will go from there. Sounds like reverse polarity. But the diagnostics will tell us.
Customer: replied 4 years ago.

I'M sorry, I'm confused.

 

Do I count the number of blinks on the light and then is there a chart to refer to?

Expert:  gotoman for ac replied 4 years ago.
Yes this is correct. The chart is inside the door or on the blower housing.
Customer: replied 4 years ago.

iTS FOUR XXXXX XXXXXGHTS- CHART SAYS ITS "Y PRESENT WITH NO G= T START WIRING ERROR"

 

WHAT DO YOU THINK THAT MEANS?

Expert:  gotoman for ac replied 4 years ago.

Thermostat problem. that is where I would start. The thermostat may not have been set up correctly. Get me model of thermostat and I will research it for you. If you want to go further and eliminate thermostat. Go to furnace take off blower door. You will see Letters R C W G Jump from r to w and let furnace run . See if it operates Ok. Let me know.

Customer: replied 4 years ago.

Thanks, I'll try a new thermostat.

 

I won't know right away because in the past, it initially works properly for the first two to three cycles and then on the fourth cylcle, it blows hot air initially and then nuetral air.

 

I'll put in a new thermostat to see if that is the trick

Expert:  gotoman for ac replied 4 years ago.

Get back to me Rus

Customer: replied 4 years ago.

Thanks for your help, I'll let you know after a 24-hour period.

 

 

Mark

Expert:  gotoman for ac replied 4 years ago.
Please do. At least we are eliminating things that could be problem. The hardest aprt of tyhe job I have is not being there to put my eyes on it. What seems like it takes a long time would only take me a few minutes. Please let me know. Rus
gotoman for ac, HVAC Technician
Category: HVAC
Satisfied Customers: 4756
Experience: 51 years of experience install design and repair of all makes and models of AC
gotoman for ac and 3 other HVAC Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    3888
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3132
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    1994
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    962
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial