How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Billy Your Own Question

Billy
Billy, HVAC Technician
Category: HVAC
Satisfied Customers: 20266
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
12672042
Type Your HVAC Question Here...
Billy is online now
A new question is answered every 9 seconds

I have a Payne model PG9mab furnace, and it doesnt seem to

Resolved Question:

I have a Payne model PG9mab furnace, and it doesn't seem to be working. It doesn't have a pilot light, so I have no clue how to check if it's working or not.
Any ideas?
Submitted: 5 years ago.
Category: HVAC
Expert:  Billy replied 5 years ago.

Hello,

 

Does the draft fan start up first for you?

Customer: replied 5 years ago.

Hi!

I'm not sure if this is the draft fan or not, but I turned the thermostat to "fan on" and nothing is working, but the red led light is on (I took off the panel) so there should be power to the unit.

 

...does that help? I'm not very good at maneuvering around these things.

Expert:  Billy replied 5 years ago.

Not a problem,

 

We will see what we can do. Now, that red light you saw will tell us a story. Put the panel back on. Turn power on, turn up thermostat. When the furnace faults it will start blinking a code. ie: 1 fast, then 3 slow...1 fast , 3 slow...etc....that means our code is 13. Then on the door panel is a fault code legend that will narrow down our search. Give it try and get back with us.

 

Billy

Customer: replied 5 years ago.

How long should I wait?

The home temperature is 17 degrees C, and I pumped it up to 25. Nothing happened. I opened the panel and the red light is solid. No blinking. I can't find anything in the code for that.

Expert:  Billy replied 5 years ago.
Ok, can you take the thermostat off? Just the top part. We want to get to the subbase where the thermostat wires mount.
Customer: replied 5 years ago.

You mean the one off the wall?

Is there one on the furnace?

Expert:  Billy replied 5 years ago.
the one on the wall....sorry
Customer: replied 5 years ago.

Done! Smile

Now what?

Expert:  Billy replied 5 years ago.

get a piece of wire or paper clip.

 

We want to touch one end to R...It may be rc/rh on your stat, and the other end to W

 

Then tell me what happened

Customer: replied 5 years ago.

That seems to be working!

I can hear it working! Laughing

Now what do I do to keep it on?

Expert:  Billy replied 5 years ago.

Ok, first...congratulations, you have just found that you have a bad thermostat, dead batteries etc depending on what themostat you have. Now if you need heat you can remove the R wire and the W wire from their screws and twist them together.

 

Only problem then is it will not shut off. So in summary, you either have dead batteries in the thermostat, or the thermostat itself is bad.

 

Kind of fun huh?....

 

Billy

Billy, HVAC Technician
Category: HVAC
Satisfied Customers: 20266
Experience: Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
Billy and 4 other HVAC Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/ServiceTechRus/2012-6-7_2119_056.64x64.JPG gotoman for ac's Avatar

    gotoman for ac

    HVAC Technician

    Satisfied Customers:

    4657
    51 years of experience install design and repair of all makes and models of AC
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    3888
    Retired HVAC/ Electrical & Boiler contractor. Industrial
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    HVAC Technician

    Satisfied Customers:

    3132
    35 years experience, HVAC
  • http://ww2.justanswer.com/uploads/RY/Rygis20/2011-5-7_3143_DSC5324.64x64.JPG Matthew's Avatar

    Matthew

    HVAC Technician

    Satisfied Customers:

    1994
    14 years experience in the HVAC field of service, installation, Manual J & D calculations
  • http://ww2.justanswer.com/uploads/KE/kentguidry/2011-9-26_214316_0059.64x64.jpg Kenton Guidry's Avatar

    Kenton Guidry

    HVAC Technician

    Satisfied Customers:

    962
    12 years install/service experience.
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    871
    Retired But have had 30 years on the tools, Ex CORGI
  • http://ww2.justanswer.com/uploads/Ironheadfan/2009-12-18_222416_pump_005.jpg Tom's Avatar

    Tom

    HVAC Technician

    Satisfied Customers:

    770
    16+yrs HVAC/R service. Residential Commerical Industrial
 
 
 
Chat Now With A HVAC Technician
Billy
Billy
Journeyman Service Technician
10636 Satisfied Customers
Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics