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Hello my name is***** am an ASE Master Technician and I am glad to help you with your question.
You really need a scan tool that can check for codes in the immobilizer circuit and all other modules in the car. You may have a code stored that will help narrow down the problem. You could start by checking all of your battery cables make sure the starter wires are tight and have a good connection. When this happens do all the lights in the car turn on or is everything dead?
A scan for codes would be the next step. You might need the dealer for this. This should be under warranty.
It has a chip in the key that the system needs to recognize. All vehicles newer than about 2002 have this as a security feature.
The starter solenoid could also be the problem, and the starter would need to be replaced to correct. There are some test for voltage that need to be done to verify this.
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