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HondaPlatinum, A Technician
Category: Honda
Satisfied Customers: 11332
Experience:  13 year honda platinum level
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Cant retrieve our 4 digit code. We renewed our satellite

Customer Question

Cant retrieve our 4 digit code. We renewed our satellite radio account and it won't work without the passcode.
JA: Have you checked the fuse?
Customer: Yep. Tried holding down the 1 and 6 and we get and error code that reads DIAG.
JA: What is the model/year of your Honda?
Customer: 2008 EX
JA: Are you fixing your EX yourself? What have you tried so far?
Customer: We tried holding the buttons.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Don't think so
Submitted: 30 days ago.
Category: Honda
Expert:  Clifton B. replied 30 days ago.

hi my name is ***** ***** i can help

Expert:  Clifton B. replied 30 days ago.

was the radio off when you hold down the number 1 and 6 at the same time you turn the radio on ???

Customer: replied 30 days ago.
Customer: replied 30 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Clifton B. replied 30 days ago.

if you need a call please hit accept thanks.

Expert:  Clifton B. replied 30 days ago.

r u there ?

Customer: replied 29 days ago.
Yep. Just tried hitting 1 and 6 again. Still just says DIAG
Expert:  Clifton B. replied 29 days ago.

the car need to be on the radio off then hold 1 and 6 down and turn the radio on the same time