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Yes the problem is the center roller is broken this is whats causing your issue has this been checked?
Let me post a link that will help you .
Ok if you switch the interior switch to off can you open the door ?
Ok but the door does not budge at all like its jammed correct ? Also did they replace the lower roller as well as the latch and motor cable ?
Ok so doesn't even pop open at all stays flush with the body of the vehicle ?
Ok I just need to know if it makes the initial pop open but doesn't slide to diagnose this correctly.
Ok if the door pops open and you can not budge this manually its going to be either an issue with the center roller even though it was replaced it very well could of broke again and should be covered by the dealer.If the center roller is ok then there is another roller on the bottom tract that breaks and causes this issue as well. This would also need to be checked . Last and lets hope thats not the issue is the actual sliding door motor could of seized and came apart internally which is a very expensive repair a lot of times the cables break and get sucked into the motor causing this issue and its 1000 dollar repair.This is where you need to focus next for this issue .These are the next steps. Please rate excellent service so I can get credit for my help thanks.Bonuses greatly appreciated.Im here if you need any further assistance at no further charge.
Yes the door locks have nothing to do with it if the sliding door pops open the door locks are working fine .I will send you a link to a bulletin on the vehicle give me a few minutes to post it for you .
Heres one bulletin. http://www.pennybaker.com/ody/sb/SB%2001-051.pdf