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Hello, my name is ***** ***** I am a professional here at Just Answer. I have noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here. The procedure to reset the door is to manually close the door and then disconnect the battery cables for 1-2 min and then reconnect the cable and then see if the door will operate. Try this procedure first and see if it will solve the problem you are having.