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Hello, my name is ***** ***** I am a professional here at Just Answer. I have noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.If you can tell me which door you have the problem with I will try and help you. If your dealing with the left door , there is a service bulletin for this. I have enclosed it in the link below. Have a look at it and see if it applies. If not post back with which door and we can work from there.https://dl.dropboxusercontent.com/u/104923897/Left%20door%20Jun%2012.pdf
See the location of the T103 connector in the link below. Its #27 on the list.https://dl.dropboxusercontent.com/u/104923897/T103%20Jun%2012.pdf
You may have a bad lock on the door, the next step would be to check to see if you are getting the lock and unlock signal at the lock from the switch. See the wiring diagram for the circuit in the link below for reference.https://dl.dropboxusercontent.com/u/104923897/Lock%20Jun%2013.pdf
You can use a 12 volt test light or a volt meter.
Okay, Thank you as well.
Unfortunately this problem is going to require some hands on testing and I am not able to do that from here. With out checking the signal from the switch to the lock there is no way of know what has failed. I can open the post back up for you and perhaps someone has something different to offer. Let me know.
Both are clearly marked at the lock and the switch as well as the colors of the wires in the circuit.
The release motor switch is the one your likely have a problem with . I would start with that one.
The van dose not need to be on but the key dose. Your check key n voltage and yes you will be using the switch checking the voltage while pushing the switch.
Your very welcome and thank you as well.