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That usually happens when the cable reel connector fails. The cable reel cannot be repaired, it needs to be replaced. The new part costs less than $50 - click here to view sample
Removing the old unit and installing a new one takes less than 1 hour using common tools (Torx drivers, snap ring pliers, steering wheel puller, ratchet and sockets, etc.). The battery negative cable will have to be disconnected to disarm the ARS/Air bag system before removing the steering wheel, so make sure to save and record all the necessary codes for the radio, alarm, etc. before doing so.
Please let me know if you have any other questions.