How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MASTER TECH Your Own Question
MASTER TECH
MASTER TECH, Honda Service Technician
Category: Honda
Satisfied Customers: 5716
Experience:  28 years of Honda training and a master Honda tech
10834442
Type Your Honda Question Here...
MASTER TECH is online now
A new question is answered every 9 seconds

Sat nav does not go to confirmation screen. will not show

Customer Question

sat nav does not go to confirmation screen. will not show other screens
JA: Sometimes things that you think will be really complicated end up being easy to fix with a Honda. The Honda Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Sat nav will not load... imid screen not showing anything but sat nav message
JA: Are you hoping to fix this yourself?
Customer: yes
JA: Great! What have you tried so far?
Customer: tried to reset by pressing the power button for more than 2 seconds... but nothing happened
JA: Is there anything else the Honda Mechanic should be aware of about your Honda?
Customer: it's in Nigeria....
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Honda Mechanic about your situation and then connect you two.
Submitted: 10 months ago.
Category: Honda
Expert:  MASTER TECH replied 10 months ago.

hello welcome to just answer I am master tech and will do my best to help you on this .

since this car is not a USA car I will do the best I can.

now the screen is saying disc error ? or what is the screen saying ?

Expert:  MASTER TECH replied 10 months ago.

did you still require help on this ?

Customer: replied 10 months ago.
Hi, the vehicle was purchased in the US as used. The screen shot is attached.
Customer: replied 10 months ago.
I will attach a video shortly
Expert:  MASTER TECH replied 9 months ago.

Ok

Customer: replied 9 months ago.
Appears the video file is too large. Please see attached photo. This is what I-mid screen shows and will not change to show clock and other functions. I cannot use the imid. Any information to help me resolve this will be appreciated.
Expert:  MASTER TECH replied 9 months ago.

Ok this is all it continues to say correct.

Expert:  MASTER TECH replied 9 months ago.

I'm on my in to work so when I get there I will post a simple test to make sure it's just a navi unit that's failed only. I have a*****to work so I will reply when I get in.

Expert:  MASTER TECH replied 9 months ago.

ok under the drivers seat I need to to locate the scs plug and use a papaer clip to jump the 2 terminals and then turn the key on see what the screen does.

judging from the image you sent the navi unit it locked up and will need to be serviced.

how ever we can try a master reset on the system and see if will boot up again.

also have you checked the disc to make sure it's ok and not scratched or missing.

Customer: replied 9 months ago.
Ok... I'll go check for the plug. When I unplug how do I know which end to jump with the office pin. I have not located the disc drive to check the status of the disc... I'll check under the seat .
Expert:  MASTER TECH replied 9 months ago.

look under the drivers seat front and you will see the navi unit slide the door open and push the eject button.

the plug is on the back side of the unit access from back

Customer: replied 9 months ago.
Hi, looked under the driver's seat but found no disc drive. Not also able to recognize the SCS plug. Please attached pics of the view under the drivers seat. Is there somewhere else I could look?
Customer: replied 9 months ago.
anything familiar under my seat.
Expert:  MASTER TECH replied 9 months ago.

thats under the drivers seat ?

Expert:  MASTER TECH replied 9 months ago.

us this a UK car ?

Customer: replied 9 months ago.
It has a VIN and I believe it came from the U.S. though I bought it local. Yes that's under the driver's seat.
Expert:  MASTER TECH replied 9 months ago.

ok check under the passengers front seat

also can you give me your vin I have a hunch this is a UK car

Customer: replied 9 months ago.
It is not a right hand drive as one would expect of a UK car. The passenger seat has nothing underneath. VIN: 1HGCR3F8013964
Expert:  MASTER TECH replied 9 months ago.

ok part of the vin is missing can you please recheck it

Customer: replied 9 months ago.
My error :1HGCR3F80DA013964
Expert:  MASTER TECH replied 9 months ago.

ok this is a Honda accord correct ?

Expert:  MASTER TECH replied 9 months ago.

your question has it listed as a odessey

Customer: replied 9 months ago.
A Honda Accord 2013
Expert:  MASTER TECH replied 9 months ago.

ok

please try this diag info and let me know what you get.

the navi unit might be locked up due to country your in now been it was from the USA

Customer: replied 9 months ago.
Ping file is not legible... Please resend in legible format. Thanks
Expert:  MASTER TECH replied 9 months ago.

if you click on it it expands open like normal I just checked it

Expert:  MASTER TECH replied 9 months ago.

reloaded working file.

Customer: replied 9 months ago.
Carried out the tests. Most items tested ok. Here are some photos of the screens. Appears there's a HDD and no disk. That's ok. GPS is getting the Sat signal. I just need a way to bypass
Customer: replied 9 months ago.
the Sat nav. So I can use the other screens.
Expert:  MASTER TECH replied 9 months ago.

ok the their is errors in the system.

these need to be scanned to see which code is stored in the ecu.

do you have a local Honda dealer that can scan the system for you. then we know what the system is doing and status . this could all be related to the country your in so a new disc might correct this issue .

Customer: replied 9 months ago.
Honda dealers don't sell the American spec. Got a scan don and here is the print out. Can you identify any errors that would cause my sat nav problem?
Expert:  MASTER TECH replied 9 months ago.

ok this car looks like it was in a accident and either the repairs were not made or something went wrong.

their is not any navi info listed on the findings.

did they check the navi system with the scanner ?

this was a honda dealer or general shop that did this scan ?