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Hello. What engine is in your car? I will check for TSBs first.
Ok, and the issue is that it will not crank, correct? you turn the key and nothing happens?
There is power to everything else in the car I assume?
Do you hear even as much as a click when you attempt to start the engine?
Ok. I would like to know how he determined that the starter is ok to rule it out. Was it replaced recently?
My first suspicion would be the starter or a bad cable connection if the relay is new. Has he checked to see if he is getting power at the starter when attempting to crank the engine?
I am sorry. I just noticed your comment about what to do. If he has had it for 9 days and is no further ahead, I would suggest calling around and finding another shop. IF that's feasible