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Hello welcome to just answer I am master tech and will be able to assist you today .
do you have the radio serial #
if not the radio will have to be removed to gain access to the radio serial #
ok if you disconnect the battery for 5 minutes and then enter the code it should take providing the radio has not been replaced and a new radio code was used
yes in the under hood fuse box their is a radio/back up fuse
pull this fuse out
make sure the key if off or it will not clear.
Yes. what happens is pulling the fuse clears the memory in the radio and allows the code to be entered.
if the code does not work after the first or second attempt then you have the wrong radio code.
then the radio has to be removed to gain access to the radio sticker for the serial #
im sorry yes pull the fuse and then after it resets then replace the fuse and install the cover back ok