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MASTER TECH
MASTER TECH, Honda Service Technician
Category: Honda
Satisfied Customers: 5722
Experience:  28 years of Honda training and a master Honda tech
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I have a code error on my radio

Customer Question

I have a code error on my radio
Submitted: 1 year ago.
Category: Honda
Expert:  MASTER TECH replied 1 year ago.

Hello welcome to just answer I am master tech and will be able to assist you

can you give me some more information on the issue here.

was the battery disconnected or go dead ?

Customer: replied 1 year ago.
Dead. I had to jump it. 27007217 is the s/n number on my screen
Expert:  MASTER TECH replied 1 year ago.

ok let me get your radio code

Expert:  MASTER TECH replied 1 year ago.

ok this is a Honda accord with navi correct

5801

Expert:  MASTER TECH replied 1 year ago.

I see it's a element . the 4 digit code is for the this system

Customer: replied 1 year ago.
but I have no navigation. I have a Honda element. Sorry I was at work
Customer: replied 1 year ago.
Are you still there
Customer: replied 1 year ago.
Hello
Expert:  MASTER TECH replied 1 year ago.

Hello

Customer: replied 1 year ago.
I am unable to call. Can you help me?
Expert:  MASTER TECH replied 1 year ago.

the site only allows us to chat unless you want to opt for the phone calls.

did that code work ?

Customer: replied 1 year ago.
No
Expert:  MASTER TECH replied 1 year ago.

how did you get that serial #

Customer: replied 1 year ago.
It now days code error 7
Expert:  MASTER TECH replied 1 year ago.

that serial # ***** up for a civic with navi.

can you please push and hold the 1&6 buttons and while holding them turn the radio on it should display a code L - - - -

ok was this error7 before you made contact today ?

Customer: replied 1 year ago.
I paid another 38 to ask a question. I'm sorry
Expert:  MASTER TECH replied 1 year ago.

oh I was not aware of that

Expert:  MASTER TECH replied 1 year ago.

did you open a second question ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I pressed the one and six key them I turned my radio on to get the s/ n number
Customer: replied 1 year ago.
It asked for the code with two X's after it
Customer: replied 1 year ago.
Now it just says code error 7. That's how many times I tried I'm thinking?
Expert:  MASTER TECH replied 1 year ago.

ok then lets disconnect the battery for 5 mins and then reconnect.

but once you do this do the buttons like I mentioned so I can check this serial #

Expert:  MASTER TECH replied 1 year ago.

the system is locked and needs to be reset

Customer: replied 1 year ago.
27007217
Expert:  MASTER TECH replied 1 year ago.

ok you need to reset the radio like I said.have to disconnect the battery for 5 minutes

then check the code

Expert:  MASTER TECH replied 1 year ago.

for some reason its giving a navi code and not a radio code. where did you get this serial # ***** ?

Customer: replied 1 year ago.
The radio
Expert:  MASTER TECH replied 1 year ago.

ok what letter was before each set or #'s

also the radio needs to be reset

Customer: replied 1 year ago.
Did you get that? S/n. Radio reset too
Expert:  MASTER TECH replied 1 year ago.

yes it's still showing a civic navi code.

try to enter the that code one time

Expert:  MASTER TECH replied 1 year ago.

if this does not take then I will need to call Honda in the AM to see why it's giving a civic navi code

Expert:  MASTER TECH replied 1 year ago.

this is what im getting when using that serial #

PRODUCT SERIAL NUMBER MODEL ACCESS CODE RADIO/CD 27007217 07 CIVIC NAV 5801

Customer: replied 1 year ago.
Oh no
Customer: replied 1 year ago.
I should wait till am?
Expert:  MASTER TECH replied 1 year ago.

ok so I will have to call in the AM then

please give me the Full digits including the letter before each set of #'s

Customer: replied 1 year ago.
S/N27007217
Expert:  MASTER TECH replied 1 year ago.

ok I will call in the am and report back on here ok.

Customer: replied 1 year ago.
Ok. Mahalo
Expert:  MASTER TECH replied 1 year ago.

nite