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Ask MASTER TECH Your Own Question
MASTER TECH
MASTER TECH, Honda Service Technician
Category: Honda
Satisfied Customers: 5722
Experience:  28 years of Honda training and a master Honda tech
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Disc Reading Error Please Consult your Dealer Can you please

Customer Question

Disc Reading Error Please Consult your Dealer
Can you please tell me if there is anything that I can do to try and fix this before bringing it in to the dealer?
I've tried taking the disc out and making sure it's very clean. It just stopped while I was driving last week.
It's a 2008 Touring Edition
Submitted: 6 years ago.
Category: Honda
Expert:  MASTER TECH replied 6 years ago.
Chat Conversation Started
master tech :

Hello welcome to the site I am master tech and will be able to assist you on this

master tech :

their is 2 reasons your getting a disc error.

master tech :

1 is the disc is scratched or damaged

master tech :

1 the navi unit is failed which pretty common

JACUSTOMER-wn4da9vw- :

This disc is brand new. It's worked for a month. It is the latest update.

master tech :

ok then the unit will need to be sent in for service

master tech :

how many miles do you have on the car

JACUSTOMER-wn4da9vw- :

Would it be under warranty sicne the disc is new?

JACUSTOMER-wn4da9vw- :

56000

master tech :

if the car is still under warranty then yes if this is not under then no or unless you have honda care

master tech :

do you have honda care ?

JACUSTOMER-wn4da9vw- :

The navigation is not under warranty, that's why I'm asking you. Do I need to pay since you're saying that I need to see the dealer and that's what the error message says?

master tech :

this is a pay site yes.

master tech :

their is not any scratches on the disc

master tech :

no rings or anything on the edges

JACUSTOMER-wn4da9vw- :

no... the disc looks fine

master tech :

this error will come up when the disc is damaged or scratched or the navigation unit is failed. i would try another disc but the results might be the same

master tech :

you can send this to alpine electronics your self and save some money

JACUSTOMER-wn4da9vw- :

Send the disc?

master tech :

no the navi unit the actual driver thats unde the seat

master tech :

we have a lot of problems with them and the disc error is a large problem we see on a regular basis

master tech :

we see the disc get damaged or the driver is damaged

JACUSTOMER-wn4da9vw- :

How much would it be approx to have it repaired at a dealer. I don't think I could take it out.

master tech :

if the dealer does it your looking around 500 or more

master tech :

and if you do it you might be looking around 200.00

master tech :

the parts dept is going to mark up the price abut 40% and you will have to pay them the labor to remove and install the navi unit

master tech :

you can call alpine and get the information and a rma to send it in and then ship it to them and reinstall it and your back runing again

JACUSTOMER-wn4da9vw- :

I feel badly about paying $15 when you wer'ent ablt to help me. The error message said to see the dealer.

JACUSTOMER-wn4da9vw- :

sorry about the typos..

MASTER TECH and other Honda Specialists are ready to help you