How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask HondaPlatinum Your Own Question

HondaPlatinum
HondaPlatinum, A Technician
Category: Honda
Satisfied Customers: 25283
Experience:  13 year honda platinum level
Type Your Honda Question Here...
HondaPlatinum is online now
A new question is answered every 9 seconds

1999 honda: crank..starter relay..fuses..the ignition switch but it

Customer Question

I have a 1999 honda passport that will not crank. I have pulled the starter and had it checked (it is good) I pulled the battery and had it checked (it is good) I replaced the starter relay under the dash, I have checked all the fuses (all good) still it does not crank. I considered the ignition switch but it costs 74$ and I would like to know that is the problem before replacing it. All electrical systems work well I have scanned the computer and it is free of codes. Could it be the range switch on the transmission?
Submitted: 4 years ago.
Category: Honda
Expert:  HondaPlatinum replied 4 years ago.
OK this is an automatic transmission correct?
Customer: replied 4 years ago.
Yes that is correct.
Expert:  HondaPlatinum replied 4 years ago.
OK will it start in any other position drive ,neutral etc?
Customer: replied 4 years ago.
No I have tried it in neutral many times and park as well. It quit at the gas pump at a local store and before I could get to him it cranked once and then when he killed it at home. It never cranked again. I have been trying to solve this problem for three weeks now. Nothing has worked.
Expert:  HondaPlatinum replied 4 years ago.
Quick question the motor will turn over by hand its not seized correct?Also is there power and ground to the starter?
Customer: replied 4 years ago.

The vehicle has a little over 100,000 miles on it, everything looks like new on it. The motor was running fine it had plenty of oil in it. I checked the voltage out of the battery and it was reading almost 13 volts. I wrote a check to replace the starter on 1/25 so this vehicle has been down for almost three months. I have hooked the battery charger on it at least twice in this time. I unplugged the small wire that goes down to the charger and checked voltage. Something is stopping the voltage in the starter circuit. Could it be the range switch on the transmission?

 

One thing that concerned me is when you turn the key over you can hear a very short beep of the horn but my son assured me it had been doing that since he bought the vehicle. Maybe nothing ....I don't know. I priced an ignition switch (74$) but everything works as it should on accessories. I did not want to pour more money into it chasing bad leads.

 

I am getting no power to the selenoid I have not tried to jump it directly but I did carry the starter to an alternator and starter service and the starter worked well.

Expert:  HondaPlatinum replied 4 years ago.
OK let me ask you this are there any blown fuses in the under hood fuse box?
Customer: replied 4 years ago.
I have checked all the fuses that I could find, the one under the hood by the battery and one on the drivers side built into the dash. If there is another one somewhere I am unaware of that.
Expert:  HondaPlatinum replied 4 years ago.
OK try this for me try holding the key in the start postion for 15 seconds and see if it tries to start.Also see if there is an alarm in the truck look under drivers dash for a black wallet shaped box .Also the battery is strong correct?let me know.
Customer: replied 4 years ago.

It has an after market security system on it. I removed the battery and placed it in another vehicle and it works fine. It is a 72 month battery and is a little over one year old. I did carry it to autozone and they gave it a good report. I have a multimeter and can check various locations if you need the info. I will try holding the key in the start position for an extended period but will have to replace the battery in the vehicle.

 

I thought of disabling the security system but have not tried it yet. Do you think that could be the problem?

Expert:  HondaPlatinum replied 4 years ago.
Yes absolutely .Disconnect the battery .Remove that little black box and all the connectors to it.Reconnect the battery make sure its strong it can show its strong but the cells could be bad and not have enough power to start the truck.See if removing the alarm allows the truck to start let me know.
Customer: replied 4 years ago.

I will try this and also try holding the ignition key longer. If I remove the fuses from the security system will this be enough?

 

 

Expert:  HondaPlatinum replied 4 years ago.
No remove the black box and all connectors.
Customer: replied 4 years ago.
Give me a little time to complete this task. I will get back with you later. Thanks
Expert:  HondaPlatinum replied 4 years ago.
No problem I will be here.
Customer: replied 4 years ago.

I removed all the security system and found a loose wire. It was a black wire with white stripe. I think it was coming down the steering column and going into a block that clipped on a white molded plastic mounting board. They (whoever installed this system) had cut it and spliced in their system. I reconnected this wire and THE VEHICLE STARTED ......however none of the instrument gauges work now. The entire instrument cluster is dead. What did I do wrong?

 

I observed that the wiring harness in the engine compartment has been tampered with. I think they ran two wires up to the left corner (I am thinking to the horn) I did not try to remove these wires. After the vehicle cranked, I tried the horn and it works.

 

If you remember the starter relay I said I changed under the dash, well I think this relay was part of the security system. We went to the Honda dealer to buy this part and they could not find it in their files so we ended up cross referenceing it at Autozone. Anyway it was spliced into the black/w/white stripe wire.

Expert:  HondaPlatinum replied 4 years ago.
Excellent glad we got to the issue of getting it started. As for the Dash cluster I'm sure it's another wire issue that's not connected.I would go over that wiring and check the dash cluster fuse . Glad it's started.

Positive feedback and bonuses greatly appreciated.
HondaPlatinum, A Technician
Category: Honda
Satisfied Customers: 25283
Experience: 13 year honda platinum level
HondaPlatinum and 5 other Honda Specialists are ready to help you
Customer: replied 4 years ago.

I will check the fuse but I pulled a pile of wires out of the dash. Do you think I might have got one that was supposed to stay? I tried to remove everything that looked like it did not belong. There was also a rather large black box that a lot of the wires plugged into I am sure it was part of the security system. There was a couple of wires that were soldered into the fuse block, they ran into the metal fender well, I thought they were possibly going to the horn. I want to thank you for your help. This vehicle has driven me nuts!

Oh yes the little peep of the horn when you crank the vehicle is now gone. Again thanks for your help...Until the next time.....R Nettles

Expert:  HondaPlatinum replied 4 years ago.
Anytime I'm sure the problem is in those wires from the alarm for the dash. If you ever need anything else please let's know.

Positive feedback and bonuses greatly appreciated.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you very much for saving my daughter and her family a lot of money on her Honda. You are definitely on my list for future help. Thanks, again. Fred USA
< Last | Next >
  • Thank you very much for saving my daughter and her family a lot of money on her Honda. You are definitely on my list for future help. Thanks, again. Fred USA
  • I just heard from my mechanic. You were right...a $45.00 job. THANK YOU!! Your response was received in less than 10 minutes!! Linda B. USA
  • Your answers were clear and the diagrams were perfect. Dealer wanted $87 for an hour of labor and even I did it in 15 minutes. Ed USA
  • HONDA PLATINUM was great. I really appreciate his help. I was ready to trade my new Honda until he told me to wait until I got 3,000 miles on it and my gas mileage would get much better. Summer USA
  • I took the Power Steering O-Ring service bulletin linked from JustAnswer to my Acura dealer, and not only did they no-charge the o-ring, they also replaced the power steering pump at no cost. Gary R Stevenson Ranch, CA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
 
 
 

Meet The Experts:

 
 
 
  • Kyle N.'s Avatar

    Kyle N.

    Honda Master Tech

    Satisfied Customers:

    3617
    Honda Dealer Tech, ASE Master Auto Tech
< Last | Next >
  • http://ww2.justanswer.com/uploads/hondatech/2010-05-03_025935_resized_work_pic.jpg Kyle N.'s Avatar

    Kyle N.

    Honda Master Tech

    Satisfied Customers:

    3617
    Honda Dealer Tech, ASE Master Auto Tech
  • http://ww2.justanswer.com/uploads/hondacb77/2008-10-27_165606_me3.jpg John G.'s Avatar

    John G.

    Honda Technician

    Satisfied Customers:

    2639
    Dealership tech since 1982. ASE and Honda Master Technician.
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    188
    16 years of experience
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    162
    ASE Certified Tech 34 years.
  • http://ww2.justanswer.com/uploads/EU/eurotec/2012-6-11_13153_mpjaphoto.64x64.JPG Marty's Avatar

    Marty

    Bosch Master Tech

    Satisfied Customers:

    104
    Bosch Certified Master Technician
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Technician

    Satisfied Customers:

    1088
    ASE Master Technician advanced level specialist
  • http://ww2.justanswer.com/uploads/TH/thebesthonda/2011-1-15_04510_Photo022009005.64x64.jpg thebesthonda's Avatar

    thebesthonda

    ASE MasterTechnician

    Satisfied Customers:

    2299
    26 years experience