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Honda Civic: explode and is it covered under warrantee

 
John G's Avatar
  • Answered by:John G
  • Honda Technician
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Customer Question

why would a Honda Civic 2006 rear window explode and is it covered under warrantee?

Submitted: 1579 days and 4 hours ago.
Category: Honda
Value: $15
Status: CLOSED
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Expert:  John G replied 1579 days and 4 hours ago.

Hi, I can help with this.

Is it extremely cold where this occured?

Was the rear defroster on?

You are sure that nothing hit the window?

Customer replied 1579 days and 4 hours ago.

I live outside NYC where is was snowing or wintery mix. The rear defroster was on but nothing hit the window.

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Expert:  John G replied 1579 days and 4 hours ago.

I have seen this happen a few times , we had an Odyssey not long ago do this.

If the glass is cold and the defroster has a damaged or defective line in the grid it can create a hot spot and cause the window to blow out.

In the case of the Odyssey it was covered by warranty. You just need to tell them exactly how it happened.

Customer replied 1579 days and 4 hours ago.

now that you mention that, there was a small area in the rear window that did not seem to defrost and ice remained on the window. Is this a sympton of that defroster problem?

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Expert:  John G replied 1579 days and 4 hours ago.

Yes, thats exactly what that was.

Customer replied 1579 days and 4 hours ago.

So I need to contact my Honda dealer and see if the window is covered under warrantee since it's an electrical problem. Is that correct?

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Expert:  John G replied 1579 days and 4 hours ago.

The only thing they may question is if one of the lines was damaged by someone, like if a sticker was on there and scraped, or if an object was on the rear shelf and scratched it. The grid is basicly a bunch of wires printed onto the surface of the glass. It can be physicaly damaged.

Customer replied 1579 days and 4 hours ago.

Can they check the wiring to see if it was scratched or if the damage was always present?

Accepted Answer

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Expert:  John G replied 1579 days and 4 hours ago.

There is no way to check if the window is destroyed, It cant really be determined either way.

If they dont seen willing to cover it, you can call Honda and ask for goodwill coverage.

The customer service number is XXXXX your owners manual.

Expert TypeHonda Technician
Category: Honda
Pos. Feedback: 99.5 %
Accepts: 2630
Answered: 12/21/2008

Experience: Dealership tech since 1982. ase and Honda Master tech

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